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Mandarin Language Expert

4 weeks ago

Gurugram, India Team Vertex Cosmos Full time

Job Title: Customer Service Executive Courier Track & Trace (Mandarin + English) | Work from Home

Job Location: Remote (Work from Home)

Job Type: Full-Time

Job Description: We are looking for enthusiastic and customer-centric individuals to join our team as Customer Service Executives for our Courier Track and Trace services. The ideal candidate will be proficient in Mandarin (B2/C1 level) and English, with a strong commitment to delivering exceptional customer support.

Key Responsibilities:

  • Handle customer queries related to courier tracking and delivery status through calls, chats, or emails.
  • Provide accurate information and resolve issues in a timely and efficient manner.
  • Maintain high levels of customer satisfaction with a problem-solving and empathetic approach.
  • Adhere to quality standards and processes during customer interactions.
  • Manage queries in both Mandarin and English effectively.
  • Work in rotational shifts and maintain flexibility for rotational weekly offs (2 days off/week).

Eligibility Criteria:

  • Education: Graduate / Undergraduate (both can apply)
  • Experience: Freshers and experienced candidates are welcome
  • Language Proficiency: Mandarin (B2/C1) and English (spoken and written)
  • Location: PAN India (Remote)

  • Work Schedule:

  • 5 days working

  • 2 rotational offs
  • Rotational shifts

Key Skills:

  • Excellent communication in Mandarin and English
  • Strong problem-solving and interpersonal skills
  • Customer-first attitude
  • Ability to work independently in a remote setup
  • Prior customer service experience is an added advantage

Join us and be part of a fast-paced, customer-focused team where your communication skills and dedication can make a real impact.