Retention Agent
6 days ago
The Offer
- New opportunities
- Growth
- Opportunity to make a positive impact
The Job
Job Summary:
Our client is seeking a dynamic US Customer Service Agent specializing in retention processes to join our team in Noida Sector 16. The role involves handling customer inquiries, resolving issues, and implementing strategies to retain customers.
- Handle customer retention processes effectively.
- Utilise CRM software to maintain customer records and track interactions.
- Collaborate with sales and marketing teams to implement retention strategies.
- Provide feedback to management on customer concerns and trends.
- Respond promptly to customer inquiries via phone, email, or chat.
- Resolve customer complaints and ensure satisfaction.
- Implement retention strategies to minimize customer churn.
- Update customer records in the CRM system.
The Profile
Qualifications:
- Proven work experience in a customer service role, preferably in retention or customer success.
- Excellent communication and negotiation skills.
- Ability to manage stressful situations while maintaining a calm and professional demeanor.
Technical Qualifications:
- Proficiency in MS Office (Word, Excel, Outlook).
- Familiarity with CRM systems (e.g., Salesforce, Zen-desk).
Technical Requirements:
- Familiarity with telephony systems and call center equipment.
Academic Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or related field preferred.
The Employer
Transforming Brands since 2016, Our client has helped companies strategize and implement their creative visions. Our client growing Digital Marketing and Hiring Agency is driven by passionate thinkers who work closely with each brand to create strategies that produce unparalleled results.
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