Team Lead

3 weeks ago

Hyderabad, India Simplify Wellness Full time

Team Lead Field Staff Operations (Hindi)

Location: Hyderabad – Banjara Hills
Job Type: Full-time

We are looking for an organized and proactive Team Lead to oversee our field operations team of phlebotomists (sample collection staff). You don't need medical experience yourself — your role is to ensure the team works efficiently, stays on schedule, and delivers excellent service.

Key Responsibilities

  • Manage Daily Operations: Supervise and coordinate the schedules of phlebotomists (sample collection staff), ensuring all tasks are completed efficiently.
  • Ensure Punctuality: Make sure staff reach customer locations on time for appointments.
  • Monitor Work Quality: Ensure that samples are collected and handled according to process.
  • Oversee Timely Deliveries: Confirm all collected samples are dropped at the lab within deadlines.
  • Support the Team: Provide quick help and guidance if staff face issues in the field.
  • Performance Tracking: Monitor team performance, provide feedback, and suggest improvements.
  • Problem Resolution: Address operational challenges immediately to avoid service disruptions.

What We're Looking For

  • Experience in a team lead or supervisory role (logistics, delivery, field operations, etc.).
  • Strong communication and organizational skills.
  • Ability to motivate and guide a team in the field.
  • Clear, standard spoken Hindi (without strong regional dialect influence) and English fluency is a must.
  • Knowledge of other regional languages (a plus).
  • Must live in Hyderabad or be willing to relocate.
  • Familiarity with phlebotomy or healthcare logistics is a plus.

Why Join Us?

This is a leadership role where you'll be managing frontline healthcare field staff who serve customers daily. If you're a natural leader who thrives on solving problems and keeping operations running smoothly, we'd love to have you on our team

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