Quality Manager
2 weeks ago
HCL is hiring for Quality Deputy Manager || Content Moderation I nterested candidates, drop in your resume along with below details as mandate Subject - Quality Content Manager Email - Experience in Quality Content Manager in years - Current CTC Expected CTC - Preferred location - US shifts - Yes/No Notice period. Deputy Manager – Quality Lead Position: Deputy Manager – Quality Department: Operations / Quality Location: Noida Reports To: Operations Manager / Delivery Head Role Summary: The Quality Lead will be responsible for driving process excellence, ensuring high service delivery standards, and implementing quality frameworks across projects. The role involves leading a team of Quality Analysts, managing audits, identifying process gaps, and collaborating with stakeholders for continuous improvement and client satisfaction. Key Responsibilities: Lead and manage the Quality team to ensure defined quality parameters and client SLAs are met. Design and implement quality frameworks, SOPs, and audit checklists. Conduct regular transaction audits and share actionable insights with operations and training teams. Analyze process trends, prepare RCA (Root Cause Analysis) and CAPA (Corrective Action & Preventive Action). Drive calibration sessions with clients and internal teams to ensure scoring alignment. Identify improvement opportunities using data-driven analysis and implement process enhancement plans. Generate weekly and monthly Quality MIS reports for leadership and clients. Collaborate with Training and Ops teams for upskilling and re-training based on audit findings Monitor agent performance and support continuous improvement initiatives. Ensure compliance with client and organizational standards. Key Skills & Competencies: Strong understanding of quality frameworks (COPC / ISO / Six Sigma preferred). Excellent analytical and problem-solving skills. Advanced MS Excel and reporting skills; Power BI knowledge is aplus. Strong stakeholder management and communication skills. Experience in calibration and process audits. Educational Qualification & Experience: Graduate / Postgraduate (preferred: Business / Operations Management). 7–10 years of total experience with at least 3 years in a Quality leadership role in BPO / ITES industry. Experience in managing Quality for international clients preferred.
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Tender Management
4 days ago
Noida, Uttar Pradesh, India Quality Austria Central Asia Full timeCompany DescriptionQuality Austria Central Asia Pvt Ltd is a joint venture of Quality Austria, Austria, and Peacock Global Quality Assurance, India, established in 2010. QACA is India's leading provider of assessment, testing, training, and certification-helping businesses achieve progress and profitability through continual improvement. With over 13 years...
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Quality Manager
4 days ago
Noida, Uttar Pradesh, India The Wolf Works LLC Full timeWe are hiring a Quality Manager for our client in the Apparel and Fashion Industry (Export house).The company is a government-recognized "Star Export House" of India which deals in apparel, fashion accessories and home goods products. The company's clients include some of the largest global retailers in the world.As a Quality Manager for an apparel export...
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Quality Manager
1 week ago
Noida, Uttar Pradesh, India Urban Vista Full timeIndustry Preference: Office Furniture / Modular Kitchen Furniture (Metal & Wood)Job DescriptionUrban Vista is looking for an experienced Quality Manager to ensure product quality and compliance in our office furniture and modular kitchen manufacturing operations. The ideal candidate must have hands-on experience in metal and wooden furniture quality...
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Quality Manager
1 week ago
Noida, Uttar Pradesh, India IntegralEMS Pvt Ltd Full timeOverview: We are seeking a highly skilled and experienced Quality Manager to lead quality function in the organisation covering Incoming quality, In process quality and final quality. The role will be responsible for driving Zero defect manufacturing on the shop floor covering SMT, Backend and final assembly operations..Responsibilities:Lead and set up...
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Quality Manager
1 week ago
Noida, India Testbook Full timeAbout Testbook : The fastest-rising startup in the EdTech space, focused on Engineering and Government Job Exams and with an eye to capture UPSC, PSC, and international exams. Testbook is poised to revolutionise the industry. With a registered user base of more than 6.5 Crore students, more than 750 crore questions solved on the WebApp, and a knockout...
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Quality Manager
1 week ago
Noida, India Testbook Full timeAbout Testbook :The fastest-rising startup in the EdTech space, focused on Engineering and Government Job Exams and with an eye to capture UPSC, PSC, and international exams. Testbook is poised to revolutionise the industry. With a registered user base of more than 6.5 Crore students, more than 750 crore questions solved on the WebApp, and a knockout Android...
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Quality Manager
1 week ago
Noida, India Testbook Full timeAbout Testbook :The fastest-rising startup in the EdTech space, focused on Engineering and Government Job Exams and with an eye to capture UPSC, PSC, and international exams. Testbook is poised to revolutionise the industry. With a registered user base of more than 6.5 Crore students, more than 750 crore questions solved on the WebApp, and a knockout Android...
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Quality Manager
1 week ago
Noida, India Testbook Full timeAbout Testbook : The fastest-rising startup in the EdTech space, focused on Engineering and Government Job Exams and with an eye to capture UPSC, PSC, and international exams. Testbook is poised to revolutionise the industry. With a registered user base of more than 6.5 Crore students, more than 750 crore questions solved on the WebApp, and a knockout...
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Quality Manager
2 weeks ago
Noida, India Testbook Full timeAbout Testbook :The fastest-rising startup in the EdTech space, focused on Engineering and Government Job Exams and with an eye to capture UPSC, PSC, and international exams. Testbook is poised to revolutionise the industry. With a registered user base of more than 6.5 Crore students, more than 750 crore questions solved on the WebApp, and a knockout Android...
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Quality manager
2 hours ago
Noida, India Testbook Full timeAbout Testbook :The fastest-rising startup in the Ed Tech space, focused on Engineering and Government Job Exams and with an eye to capture UPSC, PSC, and international exams. Testbook is poised to revolutionise the industry. With a registered user base of more than 6.5 Crore students, more than 750 crore questions solved on the Web App, and a knockout...
