Service delivery leader
23 hours ago
About the Role We are looking for an experienced Service Delivery Leader (SDL) to lead end-to-end Application Support operations for People Strong’s HR Tech platform. The role focuses on driving SLA adherence, managing escalations, improving support processes, and delivering an exceptional customer experience. Key Responsibilities Lead and manage L0–L2 App Support teams across HR tech modules. Own service delivery metrics: SLAs, TAT, backlog, ticket hygiene, and workload management. Drive escalation handling, RCA, problem management, and preventive fixes with Product & Engineering. Strengthen customer communication and ensure high-quality resolutions. Maintain SOPs, Knowledge Base, and self-service support content. Identify recurring issues and work with Product teams to improve platform stability. Build dashboards and reports for support performance. Maintain strong customer and stakeholder relationships; represent support in reviews and QBRs. Lead team development, performance management, and capability building. Qualifications Bachelor’s degree required; Master’s preferred. 10–12+ years in Application Support/Service Delivery, with 5+ years in leadership . Strong command of SLA/TAT management, incident/problem management, and governance. Experience in Saa S/HR Tech preferred. Excellent communication, stakeholder management, and crisis-handling skills. Proven experience managing high-volume support operations. Strong analytical and data-driven approach.
-
Vice President- Global Operating Leader
2 weeks ago
Jodhpur, India Genpact Full timeReady to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster,...
-
Procurement Operations Leader
1 week ago
Jodhpur, India beBeeStrategic Full timeJob Title: Assistant Vice PresidentWe are seeking a highly skilled and experienced individual to join our team as an Assistant Vice President. This is a key leadership role that requires strong business acumen, strategic thinking, and exceptional leadership skills.Responsibilities:Manage the entire operations of Procure to Pay for different regions,...
-
Associate-academic delivery
3 weeks ago
Jodhpur, India Emeritus Full timeAbout Us Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short...
-
Delivery Partner
13 hours ago
Jodhpur, India Jodhpuri Express Full timeCompany Description Jodhpuri Express is a B2B and D2C platform for on-demand intercity deliveries located in Jodhpur. With our multi-service delivery options, anyone can order almost anything and have it delivered to their doorstep. We offer multiple vehicle options, rentals, and scheduled services. As a startup, we're committed to making life more...
-
Vice President- Global Operating Leader
2 weeks ago
Jodhpur, Rajasthan, India GENPACT Full timeReady to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From...
-
Project delivery manager
2 weeks ago
Jodhpur, India ConveGenius.AI Full timeAbout us: We are a leading Conversational AI company that’s revolutionizing education for millions worldwide. Our knowledge bots are already empowering 35 million users, and we're at the forefront of shaping the future of Ed Tech in Naya Bharat. We're creating an omniverse in Conversational AI, where developers collaborate to innovate together. As part of...
-
Senior Delivery Operations Manager
1 week ago
Jodhpur, India beBeeDelivery Full timeJob DescriptionWe are seeking a highly experienced and versatile professional to serve as a Delivery Champion in our analytics practice. This role is designed for a senior resource who will set up new accounts and projects, establish delivery frameworks, and ensure a smooth transition to steady-state operations.This position carries P&L governance...
-
Avp- Citizen Development Delivery
3 weeks ago
Jodhpur, India Whatjobs IN C2 Full timeWE ARE HIRING FOR AVP- Citizen Development Delivery Location - PAN INDIA Experience -14+Years Responsibilities - Able to manage group developer, Sr developer for custom app delivery. - Configuration/Customization of the ServiceNow platform, including creating workflows. - Lead the conceptualization, design, development, implementation, and maintenance of new...
-
Branch Service Manager
2 weeks ago
Jodhpur, Rajasthan, India 6390d48a-4fad-4917-950e-37935178c1eb Full time ₹ 4,20,000 per yearJob description:Education: BE/Diploma/Graduate in any.Preferred Industry: Home appliances, Consumer Durable & Small Appliances, DTH, etc…Roles & Responsibility:Responsible for Service Delivery within the assigned area.Appointment of Service Partners, training and implementation of process/policy as per guidelines for Service Partner.To be maintain MSL and...
-
Assistant Vice President
5 days ago
Jodhpur, India Whatjobs IN C2 Full timeAt Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From...
