Vice President- Global Operating Leader

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook. Inviting applications for the role of Vice President- Global Operating Leader The Global Operating Leader is responsible for the overall service delivery management for all the service lines of F&A (viz. PTP, OTC and RTR). You will be the key point of contact for GBS and Business for any service delivery related escalations management. This role acts as the SPOC for all the service in – Genpact process. The role of Global operating leader includes liaising with business and GBS, understanding their expectations and updating the Genpact service lines teams and providing guidance to meet the expectations. The role will work in conjunction with operational teams, internal and external stakeholders to ensure service delivery, transformation and change management Responsibilities Service Delivery management Managing the service delivery and ensuring that the agreed service levels are met Set up a strong governance model in place with internal & external stakeholders Working as a point of contact for Escalation related to service delivery Leading the steering committee meetings and providing updates to all the relevant stakeholders about any changes Responsible for people leadership and driving, engaging and motivating the team  Reviewing and approving Resource planning and staffing Ensure client happiness and successful external & internal audit Help promotingdiversity, inclusion, and employee engagementacross global teams, and developing a strong leadership pipeline Expand the role’s financial focus to include managing cost-to-serve ratios, EBITDA impact, and driving profitabilityfor service lines. Explicitly include data analytics and AIas a core responsibility for decision-making, operational efficiency, and predictive performance optimization. Contract Management Lead contract renewal discussions and drive closure Discussing and finalizing the FTEs billing Responsible for reviewing and finalizing addition of scope Ensuring governance over contractual productivity delivery  Cross functional collaboration Working closely with LDT, Knowledge Management, Transition, ERC teams to drive the transformation, Resource learning and developments, ongoing knowledge transfers, and Audit compliances in the process Key Competencies: Strategic Vision & Execution along with Problem-Solving attitude  Innovation & Digital Proficiency Client-Focused Innovation& Relationship Management  Financial Acumen; Operational Efficiency & Process Improvement  People Leadership & Culture Development Technological & Digital Proficiency - AI and Data-Driven Leadership  Risk Management & Governance Compliance Qualifications we seek in you Minimum Qualifications Bachelor’s degree in business, Operations Management, or a related field; MBA or equivalent preferred.  Relevant years of experience in the outsourcing or BPO industry, with experience in a senior global operations role.  Demonstrated expertise in managing large-scale, multi-regional service delivery teams.  Strong understanding of digital transformation, automation, and operational technologies.  Preferred Qualifications/ Skills Relevant work experience in overall F&A across RTR, PTP, OTC domains  Experience with Lean, Six Sigma, or similar process improvement methodologies  Very good written and verbal communication skills Proficient in MS Office applications, especially in MS excel, PowerPoint Presentation Good analytical and problem-solving skills and ability to balance team and client discussions Exceptional leadership, communication, and client relationship management skills.  Why join Genpact? · Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  · Make an impact – Drive change for global enterprises and solve business challenges that matter  · Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities  · Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  · Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  Let’s build tomorrow together.