Procurement Operations Leader

Job Title: Assistant Vice PresidentWe are seeking a highly skilled and experienced individual to join our team as an Assistant Vice President. This is a key leadership role that requires strong business acumen, strategic thinking, and exceptional leadership skills.Responsibilities:Manage the entire operations of Procure to Pay for different regions, including ANZ, Europe, UK&I, and North America.Lead a team of 200 FTEs with diverse time zones.Hiring and staffing large teams to ensure operations stability.Lead/groom supervisors to ensure all process activities are completed and SLAs met.Get involved in customer engagement activities and serve as one point of contact for Process owners, Sourcing Leaders, Controllers, and Finance Managers.Oversee contractual changes and amendments.Collaborate with transition teams in case of FTE ramp-up or scope additions.Drive quality initiatives to bring continuous improvements.Oversee turnover, training for staff, and involve in their development planning.Drive Compliance and put system/process controls in place.Closely work with Service delivery leaders and sales to manage account P&L.Manage operational performance with regards to Procurement (Vendor Management, Transactional Procurement, Helpdesk, Functional Systems, Invoice Processing & Payments).Develop and maintain a full working knowledge of AP functions, reports, and client requirements.Prepare and provide reports to the client as per agreed frequency (Daily, Weekly, Monthly).Analyze and assist associates with their workload.Interact with various departments – Sourcing, S2P Systems, Transformation, Finance, and Treasury.Liaise with onshore teams to resolve outstanding issues/invoices.Diverse activities related to supplier invoices and dealing with supplier queries.Work with Quality teams to perform accuracy audits and bridge knowledge-related issues.SOP Review, Update, and validation position to handle tough customers. Maintain customer connect through governance rigor and regular customer interaction.Be a key driving force in managing new/existing relationships with a set of valuable clients leading to a healthy P&L.Work closely with client CXO's and process owners, Genpact operating teams, and global relationship managers for key accounts.Develop a strategy for winning and transitioning new deals while running and growing existing relationships.Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding and enabling robust transitions, delivering ongoing client satisfaction through consistent high-class service delivery, and thereby ensure high NPS, cross-sell, and profitability.Follow a structured roadmap beyond 18 to 24 months to take on bigger leadership roles for the vertical.Lead the way in implementing new technologies in operations and display a strong executive presence.Qualifications:Finance Graduate.Exposure in ERP Implementation – preferable Oracle Cloud.Global Transition Experience in third-party environment.Experience in Process Standardization and Global Transformation projects.Relevant years of diverse operations experience.Intellectual agility and analytical outlook.Collaborative and Influencing skills.Ability to work in a strict deadline and target-oriented environment.Why Join Us?Join us to drive change for global enterprises and solve business challenges that matter. We offer hands-on experience, mentorship, and continuous learning opportunities. Work with bold thinkers and problem-solvers who push boundaries every day. Thrive in a values-driven culture where integrity, inclusion, and innovation fuel progress.