OpenText | Sr Technical Support Specialist

3 hours ago


Delhi, India OpenText Full time
Sr. Technical Support Specialist

JOB DESCRIPTIONOPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way people gather, store, and use information. We have earned the trust of the world’s top Fortune 500 companies and helped these organizations flourish, lower costs, reduce information governance and security related risks and support their digital transformation. Be part of a winning team that leads the way in Enterprise Information Management.

YOUR IMPACT

-Sr. Technical Support Specialists are responsible for providing exceptional technical support on OpenText products. As a Senior Technical Support Specialist, you will reproduce, troubleshoot, and resolve customer issues. You’ll identify defects and escalate to OpenText Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. This position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking. Our strong team-based environment ensures that our team members support each other to deliver excellent Customer Experience.

Assisting customers with complex technical support enquiries via chat, phone, and email.Utilizing exceptional written & verbal communication skills to deliver great Customer Experience.Incident management in adherence to the defined processes.Documenting interactions with internal & external stakeholders using the CRM tool.Collaborating with other teams while adhering to SLO’s and KPI’s.Advanced troubleshooting on escalated cases.Meeting established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys.Collaborating with various stakeholders to act as a trusted customer advocate.

WHAT THE ROLE OFFERS

-You enjoy learning new technologies and mentoring others.You are passionate about resolving customer issues.The ability to effectively communicate and interact with people.Ability to navigate, and lead, difficult conversations with customers.A key team contributor, promoting a positive team environment and team skill development.

WHAT YOU NEED TO SUCCEED

-5+ years’ experience in a

L3 technical support environment .Flexible to provide on-call / outside business support hours as, and when, needed.A Science /Technology Engineering or bachelor's degree preferred.Strong analytical and critical thinking skills.Strong verbal and written communication skills.

Technical Skills:

Hands-on experience troubleshooting Windows/Linux Operating Systems.Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing.Database knowledge - SQL, PostgreSQL, Oracle, MS SQL, MongoDBActive Directory and/or eDirectoryNetwork and security protocols like TPC/IP, HTTP, TLS/SSL, REST API, SOAP and SAMLWeb servers such as Apache or IIS and application servers like Tomcat and JBossFamiliarity with C/C++, Java, JavaScript, Python, PHP



  • delhi, India OpenText Full time

    Sr. Technical Support SpecialistJOB DESCRIPTIONOPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way people...


  • delhi, India OpenText Full time

    Sr. Technical Support SpecialistJOB DESCRIPTIONOPENTEXT - THE INFORMATION COMPANYWant to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way people gather,...


  • delhi, India OpenText Full time

    Sr. Technical Support Specialist JOB DESCRIPTION OPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way people...


  • Delhi, India OpenText Full time

    Sr. Technical Support SpecialistJOB DESCRIPTIONOPENTEXT - THE INFORMATION COMPANYWant to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way people gather,...


  • delhi, India OpenText Full time

    Sr. Technical Support SpecialistJOB DESCRIPTIONOPENTEXT - THE INFORMATION COMPANYWant to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way people gather,...


  • delhi, India OpenText Full time

    Sr. Technical Support SpecialistJOB DESCRIPTIONOPENTEXT - THE INFORMATION COMPANYWant to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way people gather,...


  • Delhi, Delhi, India OpenText Full time

    At OpenText, we're looking for a skilled Cyber Security Expert to join our team. As a Sr. Technical Support Specialist, you'll be responsible for providing exceptional technical support on OpenText products.The role offers:Assisting customers with complex technical support enquiries via chat, phone, and email.Utilizing exceptional written & verbal...


  • Delhi, India OpenText Full time

    Sr. Technical Support SpecialistJOB DESCRIPTIONOPENTEXT - THE INFORMATION COMPANYWant to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way people gather,...


  • Delhi, India OpenText Full time

    Sr. Technical Support SpecialistJOB DESCRIPTIONOPENTEXT - THE INFORMATION COMPANYWant to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way people gather,...


  • Delhi, India OpenText Full time

    OPENTEXTOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...


  • Delhi, India OpenText Full time

    OPENTEXTOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...


  • Delhi, Delhi, India OpenText Full time

    Unlock your potential as a Technical Support Expert for Digital Transformation with OpenText, a global leader in information management.We are seeking an experienced Senior Technical Support Specialist to join our team and drive customer success. In this role, you will be responsible for delivering exceptional technical support experiences on our products,...


  • delhi, India OpenText Full time

    OPENTEXT - THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.The Opportunity:Senior Consultant (Managed Services)The position will be part of a Managed Services...


  • Delhi, Delhi, India OpenText Full time

    We are seeking a skilled Cyber Security Expert Support Specialist to join our team at OpenText, a leading Enterprise Information Management company. This role offers a unique opportunity to work with top Fortune 500 companies and contribute to their digital transformation.About the RoleAs a Cyber Security Expert Support Specialist, you will be responsible...


  • Delhi, India OpenText Full time

    OPENTEXT - THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.The Opportunity:Senior Consultant (Managed Services)The position will be part of a Managed Services...


  • Delhi, India OpenText Full time

    Your Impact:The position will be part of a Managed Services team providing Application Management and Maintenance for OpenText customers spread across the globe. Wide breadth of skills enabling one to solve complex problems in the areas of Application Availability, Performance and Capacity both in terms of incidents and problems. Experience in Production...


  • Delhi, Delhi, India OpenText Full time

    As a Senior Technical Support Specialist at OpenText, you will be part of a winning team that leads the way in Enterprise Information Management. Our suite of Cyber Security products includes Application Security, Security Operations, Data Protection, and Identity Management.You will be responsible for providing exceptional technical support on OpenText...


  • Delhi, Delhi, India OpenText Full time

    Job OverviewWe are seeking a highly skilled and experienced Senior Cyber Security Technical Support Specialist to join our team at OpenText. This role is perfect for individuals who enjoy learning new technologies, mentoring others, and resolving complex customer issues.About the RoleIn this position, you will be responsible for providing exceptional...


  • Delhi, Delhi, India OpenText Full time

    Job SummaryThe Senior Technical Support Specialist at OpenText will be responsible for delivering exceptional technical support experiences to customers worldwide. With a strong focus on cloud technologies, networking protocols, and software troubleshooting, this role is ideal for experts who thrive in dynamic environments.About the RoleThis position offers...


  • Delhi, Delhi, India OpenText Full time

    About OpenTextAs a leading provider of Enterprise Information Management software, we serve 98 of the world's top 100 global companies and over 120,000 customers across 180 countries.We are dedicated to helping organizations mitigate risks, maintain trust, manage disruptions, and fortify resilience against present and future cyber threats.Your RoleYou will...