BPM Business Analyst

Position Title BPM Analyst Function/Group Supply Chain Location Powai Shift Timing 1:30 PM – 10.30 PM Role Reports to Head – Strategic Initiatives Remote/Hybrid/in-Office Hybrid About General Mills We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people. With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow. Job Overview Function Overview The GIC Supply Chain team manages end-to-end operations, encompassing planning, sourcing, manufacturing, logistics, and analytics. They strategically plan to meet market demands, optimize sourcing, ensure efficient production, and oversee the seamless movement of goods from production to delivery. The team employs advanced analytics throughout these processes, fostering adaptability and operational excellence. This collaborative approach ensures a well-coordinated supply chain that aligns with both organizational goals and dynamic market conditions. For more details about the Function please visit this Link Purpose of the role The BPM Business Analyst role will be responsible for helping advance our business processes and tools for Business Performance Management in Supply Chain. Their primary responsibility will be to provide Technical and Analytical support for the BPM team as they enhance and mature their BPM Capabilities (focused primarily on RUN) Key Accountabilities Manage AskTheLink requests for BPM, triaging into individual user help, bugs, and enhancement requests.  Provide first level support and troubleshooting to Business Users for the BPM Portal by discerning if the need is process or technology related and coaching accordingly. Coordinate bugs and enhancement requests into the backlog with the Business Activator and BPM Pod team. Identify trends in user requests and bugs to influence training and technology opportunities On-going system health testing and monitoring, including root cause of bugs and testing strategies for the technical team to execute  Document new features and enhancements as released in OPLs and training materials  Manage AD groups to add/remove participants, update access lists, update contact lists Update the ADO backlog to publish to users Manage BPM SharePoint Light technical support (e.g. re-opening process docs, reporting for end users) Develop more robust governance of process and tool as BPM ecosystem continues to grow Minimum Qualifications Education – Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered) 3+ years of Supply Chain experience  Ability to navigate the organization across OU and pillar teams  Ability to thrive in a complex, evolving team. Comfort with analytical tools and expertise in formula calculations: ex. Excel, Smartsheet, etc  Comfort with data visualization creation: ex. Excel, Smartsheet, Tableau, Looker, etc Ability to translate user feedback to a problem to be solved  Ability to self learn systems through video tutorials, articles or support desk  Ability to collect information from multiple sources, organize data & provide recommendations to business teams for priority conversations.  Excellent communication & collaboration Skills  Detail oriented and ability to deliver consistency on repeated actions  Self-managing, results oriented and capable of working on multiple initiatives simultaneously  General understanding of Business Performance Management and E2E Supply Chain  High levels of customer service Preferred Qualifications Experience with the BPM Portal or Looker  Experience with ADO