![ADCI HYD 13 SEZ](https://media.trabajo.org/img/noimg.jpg)
VOD-LC Specialist, Voice Of Driver – Listening Channels, Voice Of Driver – Listening Channels
4 weeks ago
Key job responsibilities
Follows SOP or manager's instructions and ensures tasks are quality compliant
• You will be a primary POC supporting the execution of ad-hoc, and high visibility tasks related to identify DP pain points by sourcing insights from various listening channels
• Collate and share feedback from various channels such as Station Feedback forms, Social Media posts to relevant POCs.
• Meets business metrics and goals, i.e., SLA, productivity targets and quality benchmarks.
• Maintains records of day-to-day work by updating trackers or workflow tools.
• Meets predetermined and assigned productivity targets and quality standards.
• Contributes to project improvement ideas, if applicable
• Proactively raises issues/alarms to manager or stakeholders
About the team
The Voice Of Driver –Listening Channels Team works closely understanding the DP sentiment around day-to-day operations with regards to various aspects of Flex Delivery Partners across various marketplaces like US, UK, DE, ES, SG, JP, AU etc. The team is looking for a VOD-LC-Specialist at Hyderabad site to support the operations team.
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND
BASIC QUALIFICATIONS
- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel
- Experience with SQL
PREFERRED QUALIFICATIONS
- Good communication skills – ability to communicate with internal/external stakeholders clearly and concisely.
- Fungible to transition within work types, flexibility to work across shifts (24/7 shifts) and staggered week offs
- Demonstrate flexibility to work overtime hours as per business requirement.
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Hyderabad, India ADCI HYD 13 SEZ Full timeThe Voice of Driver – Listening Channels Team works closely understanding the DP sentiment around day-to-day operations with regards to various aspects of Flex Delivery Partners across various marketplaces like US, UK, DE, ES, SG, JP, AU etc. The specialist should be someone passionate about supporting a fast-paced Ops environment who will enjoy the...
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hyderabad, India ADCI HYD 13 SEZ Full timeWe are VOD (Voice of Drivers) team which is one of the most important and integral part of Worldwide Flex DP Insights & Experience (WW DPIX) team with a vision to improve the experience of DPs and make their journey friction-less. VOD team is looking for a creative, analytical, dynamic and experienced Investigation Specialist to join us and help improve DP...
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Hyderabad, India ADCI HYD 13 SEZ Full timeWe are VOD (Voice of Drivers) team which is one of the most important and integral part of Worldwide Flex DP Insights & Experience (WW DPIX) team with a vision to improve the experience of DPs and make their journey friction-less. VOD team is looking for a creative, analytical, dynamic and experienced Investigation Specialist to join us and help improve DP...
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Hyderabad, India ADCI HYD 13 SEZ Full timeWe are VOD (Voice of Drivers) team which is one of the most important and integral part of Worldwide Flex DP Insights & Experience (WW DPIX) team with a vision to improve the experience of DPs and make their journey friction-less. VOD team is looking for a creative, analytical, dynamic and experienced Investigation Specialist to join us and help improve DP...
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