VOD-LC Specialist, Voice Of Driver – Listening Channels, Voice Of Driver – Listening Channels
4 weeks ago
Key job responsibilities
Follows SOP or manager's instructions and ensures tasks are quality compliant
• You will be a primary POC supporting the execution of ad-hoc, and high visibility tasks related to identify DP pain points by sourcing insights from various listening channels
• Collate and share feedback from various channels such as Station Feedback forms, Social Media posts to relevant POCs.
• Meets business metrics and goals, i.e., SLA, productivity targets and quality benchmarks.
• Maintains records of day-to-day work by updating trackers or workflow tools.
• Meets predetermined and assigned productivity targets and quality standards.
• Contributes to project improvement ideas, if applicable
• Proactively raises issues/alarms to manager or stakeholders
About the team
The Voice Of Driver –Listening Channels Team works closely understanding the DP sentiment around day-to-day operations with regards to various aspects of Flex Delivery Partners across various marketplaces like US, UK, DE, ES, SG, JP, AU etc. The team is looking for a VOD-LC-Specialist at Hyderabad site to support the operations team.
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND
BASIC QUALIFICATIONS
- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics- Experience with Excel
- Experience with SQL
PREFERRED QUALIFICATIONS
- Good communication skills – ability to communicate with internal/external stakeholders clearly and concisely.- Fungible to transition within work types, flexibility to work across shifts (24/7 shifts) and staggered week offs
- Demonstrate flexibility to work overtime hours as per business requirement.
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hyderabad, India ADCI HYD 13 SEZ Full timeWe are VOD (Voice of Drivers) team which is one of the most important and integral part of Worldwide Flex DP Insights & Experience (WW DPIX) team with a vision to improve the experience of DPs and make their journey friction-less. VOD team is looking for a creative, analytical, dynamic and experienced Investigation Specialist to join us and help improve DP...
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