Manager I, Training

3 weeks ago


bangalore, India Concentrix Full time
Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations

Key Responsibilities:

  • Drive continuous improvement for TQ and Delivery

  • Evaluate effectiveness of TQ interventions

  • Strengthen Quality management processes / framework to improve quality delivery

  • Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet the client's expectations

  • Drive and maintain high throughputs in New hire batches and ensure higher first pass with every batch

  • Responsible to manage and deliver regular training interventions on the floor and measure the success of floor refreshers.

  • Drive Process control & Compliance in addition to managing the Audit requirements

  • Ensure knowledge consistency through calibration, quizzes, D-Sat scrubbing etc.

  • Provide crisp and specific feedback to Front Line Recruitment Teams on the quality of new hires

  • Ensure uniform quality of training being delivered by all training teams in line with the client requirement 

  • Interact and streamline channels of communications   with other Functions and Clients

  • Provide quality floor support, feedback, refresher and corrective training

  • Groom and develop training talent in-house

  • Support cross process / location teams

  • Support the Quality and Compliance teams to perform audits and follow ups based on observations highlighted.

Key Skills and knowledge:

  • Graduate in any discipline

  • Minimum 2 years of experience in Service Delivery domain with Customer service expertise

  • Overall Experience 8+ years.

  • Good Knowledge about computers.

  • Excellent communication skills.

  • Good people management skills

  • Good knowledge of MS Office

  • Analytical / Quantitative skills

  • Maturity in handling customers and work in multi culture process environment

  • Data Handling / data interpretation

  • Good working knowledge of T&TQ (Training & Transaction Quality) systems, tools and technologies.

  • Understanding of Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Training & Transaction Quality functions effectively

  • High level of maturity to handle people including but not limited to client, stake holders, peers etc.

  • Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure in an unstructured environment

  • Detail oriented with  Strong organizational and Presentation skills

  • Ability to generate and implement out of the box ideas and Process improvement initiatives in the process.

  • Designed the FMEA framework in the existing organization or in the past

  • Educational qualification: raduation

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

IND Bangalore - Millenium Towers - MT2

Language Requirements:

Time Type:

Full time


  • Manager I, Training

    3 weeks ago


    bangalore, India Concentrix Full time

    Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Handle...

  • Training Manager

    4 weeks ago


    bangalore, India PW (PhysicsWallah) Full time

    Job Title: Training & Auditing ManagerLocation: BangaloreJob Summary: We are seeking a highly motivated and experienced Training & Audit Manager to join our dynamic sales team. The ideal candidate will be responsible for developing and implementing effective sales training programs, delivering engaging training sessions, coaching sales representatives, and...

  • Training Manager

    4 weeks ago


    bangalore, India PW (PhysicsWallah) Full time

    Job Title: Training & Auditing Manager Location: Bangalore Job Summary: We are seeking a highly motivated and experienced Training & Audit Manager to join our dynamic sales team. The ideal candidate will be responsible for developing and implementing effective sales training programs, delivering engaging training sessions, coaching sales representatives,...

  • Senior Engineer

    1 week ago


    bangalore, India Celeros Flow Technology Full time

      1.0 Job Summary Responsible for undertaking controls & instrumentation (C&I) engineering activities across OE, A/Market and Development. Providing Technical support on tender enquiries.   As a Senior C&I engineer, your primary duty is to undertake a defined range of engineering activities in line with all relevant processes and quality requirements. You...


  • bangalore, India Alstom Full time

    Req ID:445189  At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and...


  • bangalore, India GrayMatter Software Services Pvt Ltd Full time

    Exp: 8-10 yearsJob Summary: The Java Full Stack Technical Trainer is responsible for designing, developing, and delivering comprehensive training programs focused on Java full stack development technologies. This role involves equipping learners with the skills and knowledge necessary to design, develop, and deploy robust web applications using Java-based...


  • bangalore, India Ontrack HR Services Pvt LTD Full time

    Job Description ·         Training and development of front line sales team. (Advisor/Partners/Managers)·         Fully responsible of IRDA Training of Advisors & Licensing no of branch.·         Responsible for Sales, Training coordination within branch for common business goal drive.·         Conducting new...

  • TRAINING LEAD

    3 weeks ago


    bangalore, India Michael Page Full time

    To be a part of fast growth and meritorious environment. Opportunity to work closely with the top management leaders About Our Client Our client is a leading global lifestyle company conglomerate Job Description Developing and delivering on the best updated content, training aids and materials to leverage productivity. Working...


  • Bangalore, India Alstom Full time

    Req ID:445189    At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to...


  • Bangalore, India AstraZeneca Full time

    Job Title: Regulatory Affairs Manager I Career Level - D Introduction to role: Join our dynamic Biopharmaceuticals R&D team as a Regulatory Affairs Manager I. This role is a unique opportunity for a regulatory specialist with project management capabilities to lead the end-to-end planning, coordination, and execution of assigned deliverables. You...


  • bangalore, India AstraZeneca Full time

    Job Title: Regulatory Affairs Manager I Career Level - D Introduction to role: Join our dynamic Biopharmaceuticals R&D team as a Regulatory Affairs Manager I. This role is a unique opportunity for a regulatory specialist with project management capabilities to lead the end-to-end planning, coordination, and execution of assigned deliverables. You...


  • bangalore, India Oracle Full time

    Develops courseware to support new and existing products, often though not exclusively in conjunction with Product Division. Position: Training Design Manager For Cloud Success Navigator Responsibilities and Skills:Must have a background in technology teaching or technology content development (preferably SaaS/ERP)People ManagementProcess...


  • bangalore, India MANN+HUMMEL Full time

    Job Description Your Challenge  Determines training needs and requirements of GBTS by meeting with Line leadership, connecting with employees, or administering surveys etc., and creates a strategy/plan for Training needs Responsible for competency assessments, identify improvements areas and arrange necessary trainings either...


  • bangalore, India Empower India Full time

    We are looking for an experienced domain trainer who can single handedly manage all our domain related training requirements. This role would be responsible for training our employees and ensuring that they stay competent and skilled to carry out their responsibilities efficiently.DUTIES / RESPONSIBILITIES / ESSENTIAL FUNCTIONS:Gathers and analyzes...


  • bangalore, India ADCI - Karnataka - A66 Full time

    Want to join the Earth’s most customer centric company? Are you someone who like to design the right workforce strategy to meet long-term process targets? Do you like to develop the talent to create a high performing team? If yes, we have opportunities for you. Global Operations - AI (GO-AI) at Amazon is looking to hire candidates who can excel in a...


  • bangalore, India Rubrik Full time

    Job Summary Customer Experience Manager I Location: Bangalore, India Shift:EST (5:30 P.M IST- 2:30 A.M IST) Job Description The Customer Experience Manager is a key role within the Customer Support Organization. This role will be responsible for managing specific account(s) experience through strong relationship building and technical...


  • bangalore, India Deluxe Full time

    Job Data I/O Technician Tier I Description About us: The global leader in digital services and technology for content creation and delivery, Deluxe has been a trusted partner to Hollywood studios, independent filmmakers, TV networks, online content producers, brands, and anyone looking to bring stories and experiences to audiences, for...

  • Training Analyst

    1 week ago


    bangalore, India SBM Offshore Full time

    RESPONSIBILITIES & MAIN TASKS Able to follow the steps required to book safety and technical training courses for SBM IPS Offshore employees according to the approved training matrix and company requirements. Manage and regularly update the rotation planning of the Region 2 Operations instructors through the crewing tool Create and maintain effective...


  • Bangalore, India NatWest Digital X Full time

    Join us as a Release Train ManagerJoining a fast paced and Agile environment, you'll be facilitating the planning, timing and execution of our delivery roadmaps and pipelines, within and across domain platformsWith no two days the same, you'll have the chance to be a true servant leader and help ensure consistent Agile deliveryIn this exciting role, you'll...


  • bangalore, India AstraZeneca Full time

    Introduction to role:Join our Biopharmaceuticals R&D team as a Senior Standards Developer I, where you will be responsible for delivering moderate complexity AZ end-to-end Clinical Analysis and Reporting Standards in your area of expertise. This role requires technical skills and adequate industry knowledge to independently perform tasks while using...