Training Manager-GBTS India.

4 weeks ago

bangalore, India MANN+HUMMEL Full time

Job Description

Your Challenge

 Determines training needs and requirements of GBTS by meeting with Line leadership, connecting with employees, or administering surveys etc., and creates a strategy/plan for Training needs Responsible for competency assessments, identify improvements areas and arrange necessary trainings either internally or by coordinating with external training agencies. Works with Global Service Heads/ Delivery Leaders/Managers to address learning issues, or new training needs regarding specific employees or departments  Monitors Service Centre training programs and provides periodic status reports, updates, developments and needs to the line leadership and other stakeholders as needed. During the training period, Proactive in highlighting/escalating issues/concerns/Areas of Improvements/opportunities to the leadership team to get their help as and when needed Explores and utilizes inhouse training source (LinkedIn etc.,) and comes up/suggests and Organizes appropriate trainings for the teams Specializes in Shared Services Industry and keeps current on the activities and needs of the industry by attending regular meetings, conferences, and seminars. Maintains understanding of new educational and training techniques and methods Drives digitalization in training and uses digital tools in learning Develop and assume onboarding training responsibility in GBTS India Responsible for communication assessments, identify gaps and suggest development areas. Communication Development, email etiquettes/management and other soft skills trainings. Reviews existing training materials that are available and determine appropriateness and relevance. Modifies or creates course materials and training manuals to meet specific training needs Presents in-person and online training sessions or hires qualified personnel to do so  Schedule’s training sessions, organizes information technology and other equipment, and manages course enrolment Excellent interpersonal, communication, and organizational skills. Ability to work and team effectively with other teams with in GBTS and management personnel including on a global, virtual basis. Problem Solving, Critical Thinking, Planning Skills, Time Management, Attention to Detail, Decision Making Strong understanding of business goals and standards for customer service Ability to communicate both upward and downward with in organization as well as ability to communicate across the functions and organization Experience developing yearly training plans and materials for all departments throughout the company Ability to effectively organize and manage multiple training initiatives simultaneously Ability to manage assigned tasks well and initiates/recommends changes in plan when appropriate Demonstrated ability to drive/deliver results  Ability to challenge and debate issues of importance to the organization

Your Profile

Overall, 12 + years of experience out of which minimum 5+ years in Training and Development (Must) in BPO or Shared Services Center (must) Graduation/MBA in any discipline from any reputed Educational Institutions Experience analyzing company needs, lesson planning, development, and implementation Extensive knowledge teaching theory for creating effective creating instructional materials

Are you full of ideas? Are you keen to take on responsibility and really achieve something? Then our doors are open to you. This company lives out its values, gives people the freedom to use their own initiative, and offers many development exciting opportunities and many exciting projects – all of which awaits you here.

  • Training Consultant- Domain Training

    3 weeks ago

    bangalore, India Empower India Full time

    We are looking for an experienced domain trainer who can single handedly manage all our domain related training requirements. This role would be responsible for training our employees and ensuring that they stay competent and skilled to carry out their responsibilities efficiently.DUTIES / RESPONSIBILITIES / ESSENTIAL FUNCTIONS:Gathers and analyzes...

  • Training Consultant- Domain Training

    3 weeks ago

    Bangalore Urban, India Empower India Full time

    We are looking for an experienced domain trainer who can single handedly manage all our domain related training requirements. This role would be responsible for training our employees and ensuring that they stay competent and skilled to carry out their responsibilities efficiently.DUTIES / RESPONSIBILITIES / ESSENTIAL FUNCTIONS:Gathers and analyzes...

  • Training Consultant- Domain Training

    3 weeks ago

    Bangalore Urban, India Empower India Full time

    We are looking for an experienced domain trainer who can single handedly manage all our domain related training requirements. This role would be responsible for training our employees and ensuring that they stay competent and skilled to carry out their responsibilities efficiently. DUTIES / RESPONSIBILITIES / ESSENTIAL FUNCTIONS: Gathers and analyzes...

  • Training Manager

    4 weeks ago

    bangalore, India PW (PhysicsWallah) Full time

    Job Title: Training & Auditing ManagerLocation: BangaloreJob Summary: We are seeking a highly motivated and experienced Training & Audit Manager to join our dynamic sales team. The ideal candidate will be responsible for developing and implementing effective sales training programs, delivering engaging training sessions, coaching sales representatives, and...

  • Training Manager

    4 weeks ago

    bangalore, India PW (PhysicsWallah) Full time

    Job Title: Training & Auditing Manager Location: Bangalore Job Summary: We are seeking a highly motivated and experienced Training & Audit Manager to join our dynamic sales team. The ideal candidate will be responsible for developing and implementing effective sales training programs, delivering engaging training sessions, coaching sales representatives,...

  • Training Specialist

    3 weeks ago

    bangalore, India PhonePe Full time

    About PhonePe Group:  PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...

  • Program Manager

    4 weeks ago

    bangalore, India Mercari, Inc. (India) Full time

    About Us Mercari is a Japan-based C2C marketplace company founded in 2013 with the mission to “Create value in a global marketplace where anyone can buy & sell.” From being the first tech unicorn from Japan before its IPO in 2018 we have come a long way towards becoming a global player and continuously and diligently work towards our transformation...

  • Territory Manager-India

    2 weeks ago

    bangalore, India Kennametal Full time

    Summary India is a fast-growing market : Aero Components, Aero Engine Detail Components, Aero Structure Components. This is due to Aerospace companies shifting components to India and the Govt also laying out policy frameworks to emphasize on manufacturing in India, including the Offset Policy. In that context, the growth in the cutting tools...

  • Training Coordinator

    3 weeks ago

    bangalore, India NXG Food Safety Works India Pvt. Ltd. Full time

    We are looking to hire a Training Coordinator position for our Head Office in Bengaluru.Required Educational Qualification : BA/ BSC / B com /BBA/ MA /M Com Interested candidates should apply here for their candidature to be considered : Responsibilities Develop and maintain documentation, records, and reports related to operational activities. Work with...

  • Sr. Community Manager, India

    1 day ago

    bangalore, India AWS India - Gujarat - J84 Full time

    Are you a detail-oriented community manager who enjoys building lasting relationships with technical communities? Do you also gravitate towards the program management side of community-building, creating frameworks processes, and playbooks, to help scale community programs globally? The Amazon Web Services (AWS) Developer Relations Team is seeking an...

  • Train Performance Manager

    4 weeks ago

    bangalore, India Alstom Full time

    Req ID:445189  At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and...

  • Technical Training Manager

    4 weeks ago

    bangalore, India GrayMatter Software Services Pvt Ltd Full time

    Exp: 8-10 yearsJob Summary: The Java Full Stack Technical Trainer is responsible for designing, developing, and delivering comprehensive training programs focused on Java full stack development technologies. This role involves equipping learners with the skills and knowledge necessary to design, develop, and deploy robust web applications using Java-based...

  • Agency Training Manager

    4 weeks ago

    bangalore, India Ontrack HR Services Pvt LTD Full time

    Job Description ·         Training and development of front line sales team. (Advisor/Partners/Managers)·         Fully responsible of IRDA Training of Advisors & Licensing no of branch.·         Responsible for Sales, Training coordination within branch for common business goal drive.·         Conducting new...

  • TRAINING LEAD

    3 weeks ago

    bangalore, India Michael Page Full time

    To be a part of fast growth and meritorious environment. Opportunity to work closely with the top management leaders About Our Client Our client is a leading global lifestyle company conglomerate Job Description Developing and delivering on the best updated content, training aids and materials to leverage productivity. Working...

  • Manager, Enterprise Support, ES

    2 weeks ago

    bangalore, India AWS India - Karnataka Full time

    Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services India Pvt Ltd. (AWS India) is carrying on that tradition in India by leading in Amazon’s cloud product line technology called as Amazon Web Services (‘AWS’).AWS India technical consulting...

  • Train Performance Manager

    1 month ago

    Bangalore, India Alstom Full time

    Req ID:445189    At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to...

  • Training Design Manager

    5 hours ago

    bangalore, India Oracle Full time

    Develops courseware to support new and existing products, often though not exclusively in conjunction with Product Division. Position: Training Design Manager For Cloud Success Navigator Responsibilities and Skills:Must have a background in technology teaching or technology content development (preferably SaaS/ERP)People ManagementProcess...

  • Manager I, Training

    3 weeks ago

    bangalore, India Concentrix Full time

    Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Key Responsibilities: Drive...

  • Tax-Deputy Manager-GBT, Bangalore

    3 weeks ago

    bangalore, India Deloitte Full time

    What impact will you make? Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential Deloitte is where you’ll...

  • Engineering Manager

    4 weeks ago

    bangalore, India Mercari, Inc. (India) Full time

    Requirements About Us Mercari is a Japan-based C2C marketplace company founded in 2013 with the mission to “Create value in a global marketplace where anyone can buy & sell.” From being the first tech unicorn from Japan before its IPO in 2018 we have come a long way towards becoming a global player and continuously and diligently work towards our...