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Team Lead

2 months ago


bangalore, India jai kisan Full time

Job Type: Work from Office/Field

Location: Hassan/Tumkur/Chamarajanagara

Are you ready to join an exciting and dynamic team of Jai Kisan? We are seeking passionate individuals to take on the

role of FOS Team Leader. As a TL, you will play a pivotal role in managing and supervising our FOS. You will oversee

their day-to-day activities, ensuring adherence to company policies, meeting targets, and driving efficiency. The ideal

candidate will possess strong leadership skills, be highly disciplined, and exhibit exceptional problem-solving abilities to

navigate complex situations effectively.

Job Description & Responsibilities:

▪ Lead and supervise the FOS team, providing guidance, support, and coaching as needed.

▪ Allocate tasks and responsibilities to FOS, ensuring proper planning and execution to meet targets effectively.

▪ Conduct daily review meetings to assess progress, identify challenges, and provide necessary guidance and

support to team members.

▪ Manage and optimize the daily activities of the FOS

▪ Utilize your experience and expertise of fieldwork to develop and implement strategies to achieve targets

while maintaining a high level of customer satisfaction.

▪ Generate regular reports and updates on FOS performance, Monitor performance metrics, and implement

corrective actions as necessary to ensure targets are met or exceeded.

▪ Maintain accurate and up-to-date records of all activities and conversations made with customers.

▪ Handle complex situations and disputes that arise within the FOS, providing timely resolutions and

maintaining high levels of customer satisfaction.

▪ Collaborate with cross-functional teams to stay updated on business requirements, market trends, and

customer feedback ensuring alignment of FOS activities with organizational goals.

▪ Work closely with the team to meet targets and contribute to achieving organizational objectives.

▪ Foster a culture of discipline, accountability, and integrity within the team, emphasizing the importance of

meeting deadlines and quality standards.

▪ Uphold company values and policies while representing the organization in a professional and ethical manner.

▪ Implement a zero-tolerance policy towards any violations of code of conduct or ethical standards, taking

appropriate actions as necessary.

Requirements

Requirement:

▪ Bachelor's degree in a relevant field (preferred).

▪ 3-5 years of proven working experience in collections (on the field), preferably in the agri or fintech sector.

▪ Strong leadership skills with the ability to inspire, motivate, and mentor team members to achieve excellence.

▪ Exceptional problem-solving abilities with a track record of successfully handling complex situations and

resolving disputes.

▪ High level of discipline, integrity, and adherence to deadlines, with a results-oriented mindset.

▪ Need to speak at least three languages, Kannada and Hindi or English and Telugu or Tamil

▪ Basic knowledge of MS Office applications.

▪ Customer service attitude.

▪ Should be very confident, and presentable and should have good communication skills, both verbal and

written

▪ Work Shift - 9 hours shift per day, rotational week-off, window 6:00 am till 7:00 pm

Benefits

▪ Competitive salary package

▪ Performance-based incentives

▪ Opportunities for professional development and growth

▪ Supportive work environment focused on employee well-being and success