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Team Lead
2 months ago
Job Type: Work from Office/Field
Location: Hassan/Tumkur/Chamarajanagara
Are you ready to join an exciting and dynamic team of Jai Kisan? We are seeking passionate individuals to take on the
role of FOS Team Leader. As a TL, you will play a pivotal role in managing and supervising our FOS. You will oversee
their day-to-day activities, ensuring adherence to company policies, meeting targets, and driving efficiency. The ideal
candidate will possess strong leadership skills, be highly disciplined, and exhibit exceptional problem-solving abilities to
navigate complex situations effectively.
Job Description & Responsibilities:
▪ Lead and supervise the FOS team, providing guidance, support, and coaching as needed.
▪ Allocate tasks and responsibilities to FOS, ensuring proper planning and execution to meet targets effectively.
▪ Conduct daily review meetings to assess progress, identify challenges, and provide necessary guidance and
support to team members.
▪ Manage and optimize the daily activities of the FOS
▪ Utilize your experience and expertise of fieldwork to develop and implement strategies to achieve targets
while maintaining a high level of customer satisfaction.
▪ Generate regular reports and updates on FOS performance, Monitor performance metrics, and implement
corrective actions as necessary to ensure targets are met or exceeded.
▪ Maintain accurate and up-to-date records of all activities and conversations made with customers.
▪ Handle complex situations and disputes that arise within the FOS, providing timely resolutions and
maintaining high levels of customer satisfaction.
▪ Collaborate with cross-functional teams to stay updated on business requirements, market trends, and
customer feedback ensuring alignment of FOS activities with organizational goals.
▪ Work closely with the team to meet targets and contribute to achieving organizational objectives.
▪ Foster a culture of discipline, accountability, and integrity within the team, emphasizing the importance of
meeting deadlines and quality standards.
▪ Uphold company values and policies while representing the organization in a professional and ethical manner.
▪ Implement a zero-tolerance policy towards any violations of code of conduct or ethical standards, taking
appropriate actions as necessary.
Requirements
Requirement:
▪ Bachelor's degree in a relevant field (preferred).
▪ 3-5 years of proven working experience in collections (on the field), preferably in the agri or fintech sector.
▪ Strong leadership skills with the ability to inspire, motivate, and mentor team members to achieve excellence.
▪ Exceptional problem-solving abilities with a track record of successfully handling complex situations and
resolving disputes.
▪ High level of discipline, integrity, and adherence to deadlines, with a results-oriented mindset.
▪ Need to speak at least three languages, Kannada and Hindi or English and Telugu or Tamil
▪ Basic knowledge of MS Office applications.
▪ Customer service attitude.
▪ Should be very confident, and presentable and should have good communication skills, both verbal and
written
▪ Work Shift - 9 hours shift per day, rotational week-off, window 6:00 am till 7:00 pm
Benefits
▪ Competitive salary package
▪ Performance-based incentives
▪ Opportunities for professional development and growth
▪ Supportive work environment focused on employee well-being and success