Academic Counsellor

9 hours ago

bangalore, India upGrad Full time

Job Title: Academic Counsellor – upGrad Learning Centres Location: Tiruchirapalli, Tamil Nadu Working Days: Monday to Saturday (6 days) About upGrad: upGrad is Asia’s largest Learning & Workforce Development company offering online + hybrid degrees, certifications, study-abroad programs, and skilling solutions. With 10M+ learners and 300+ global university partners, upGrad helps working professionals build better careers. Role Overview: The Academic Counsellor guides learners, understands their career goals, recommends suitable programs, and supports them throughout the admission process. This is a counselling-centric, revenue-driving role based in a physical learning centre. Note: You will be located/seated at Bharathidasan University for student counselling and admission coordination. You will handle student walk-ins and guide them with counselling for upGrad learning programs. Key Responsibilities: Counsel potential learners via calls, centre walk-ins, and video sessions. Understand learner needs and recommend relevant upGrad programs. Convert leads to admissions and achieve monthly enrolment targets. Manage the complete sales cycle — enquiry, counselling, enrolment, and post-sales support. Maintain accurate CRM records and track daily/weekly performance metrics. Coordinate with centre and university teams to ensure a seamless learner experience. Requirements: Graduate with 1–2 years of B2C or consultative sales experience (EdTech preferred). Strong communication, persuasion, and relationship-building skills. Ability to work towards targets and manage multiple tasks efficiently. Basic proficiency in MS Office and CRM tools.

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