Technical Support Engineer

2 days ago

Patna, India BugendaiTech Full time

**Job Description – Help Desk Engineer (Mid-Level)

Location: Pat

na, Bihar

Experience
:  2 to 6years

Type
: Full-time

About the Role

We are looking for a Help Desk Engineer, Experience to provide IT support and ensure smooth operations for end-users. The role involves handling day-to-day technical issues, debugging problems, and delivering quick and reliable solutions.

**Key Responsibilities

-Excellient communication skill**

-Provide L1 and L2 support for desktops, laptops, operating systems, and office applications.

-Debug and fix common software, hardware, and network issues.

-Troubleshoot connectivity problems (Wi-Fi, VPN, LAN/WAN).

-Install, configure, and update applications and security tools.

-Log and manage issues through a ticketing system (ServiceNow, Remedy, etc.).

-Escalate unresolved issues to higher-level engineers while keeping track of progress.

-Maintain documentation and update knowledge base articles.

-Guide junior staff and support new user onboarding.

Required Skills

-Bachelor's in IT/Computer Science (or equivalent experience).

-2–6 years of IT support/help desk experience.

-Strong debugging and problem-solving skills for software and hardware issues.

-Good knowledge of Windows, Mac OS, MS Office 365, and remote support tools.

-Familiarity with basic networking (TCP/IP, DNS, DHCP, VPN).

-Hands-on experience with ITSM/ticketing tools.

-Strong communication and customer service skills.

Preferred (Nice to Have)

-ITIL Foundation certification.

-Microsoft, CompTIA, or other IT support certifications.

Salary Range

₹4.5 L – ₹6.5 L per year (depending on skills and certifications).**

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