Assistant Manager

Job Purpose Own the end-to-end academic side of course delivery: lead all faculty conversations, convert pedagogy into a robust course outline and course pack plan, steer schedule decisions and evaluation windows, and govern academic compliance (audit/credit, budget review, commercial coordination). The Sr. Associate/Associate partners with you to execute the operational backend. Job Outline Faculty engagement & course design Staffing check of faculty in Salesforce and confirmation with FAO. First outreach and all subsequent faculty communications (requirements, class plan, quizzes, simulations, software). Receive and reconfirm the Course Outline ; ensure completeness against CLTE template; coordinate with IAA where required. Drive course pack content decisions (cases, simulations, software) and LRC procurement requests. Share/confirm textbook choices; ensure licence needs for Faculty & AAs are captured (ops handled by Sr. Associate/ Associate). Scheduling & governance Build the class schedule (with Sr. Associate/ Associate support on personalisation/calendars) and lock evaluation preference windows (mid-term & end-term). Decide audit/credit status and note special approvals/exceptions. Coordinate with Commercial team on scope/budget assumptions; conduct budget review (tracking handled by Sr. Associate / Associate). Evaluation & feedback loop Communicate evaluation plan; send faculty emails forevaluation windows; share evaluations with Faculty; request ASA feedback from Faculty. Stakeholder alignment Confirm AA allocation with Academic Associate Manager. Lead Pre-Term meetings with AAs (delivered jointly with Sr. Associate/ Associate). Own final hand-off meeting with AAs (joint). Quality & systems Oversee Zoho updates for milestones; sign-off on Atrium/LMS accuracy and course readiness before go-live. Job Specification - Knowledge / Education Bachelor’s/Master’s degree Specific Skills Strength in stakeholder management, academic policy, scheduling, and content curation (cases/sims/software). Tools: Salesforce, Atrium, LMS, Zoho, MS Excel/PowerPoint; strong written comms (faculty-facing). Desirable Experience 5-6 years Job Interface/Relationships: Internal Within department, Faculty, and other departments in ISB External Vendors Key Responsibilities % Time Spent Faculty engagement & course design (requirements, outline, cases/sims/software decisions) - 35% Scheduling & academic governance (class plan, audit/credit, eval windows, commercial) - 20% Faculty communications & evaluation loop (all emails, share results, ASA feedback) - 15% Stakeholder alignment (AA allocation, pre-term with AAs, cross-function syncs) - 10% Budget review & academic approvals - 8% Quality/sign-offs & systems oversight (Atrium/LMS readiness, Zoho oversight) - 7% Joint planning & final hand-off to AAs - 5% Total - 100% KPI - Course readiness on time Measure - Course packs and LMS status signed off ≥ T-5 working days before course start Target - 100% sign-off by T-5 (exceptions pre-approved) Data Source - Pre-term checklist; LMS publish log KPI - Design completeness Measure - Critical gaps in outline/pack at sign-off Target - 0 critical gaps Data Source - Outline checklist; pack QC report KPI - Faculty satisfaction (CSAT) Measure - Post-course faculty survey on communication & preparedness Target - ≥4.5/5 Data Source - Survey tool; term summary KPI - Evaluation planning compliance Measure - Mid/End-term windows set & communicated as per plan Target - 100% windows set & communicated Data Source - Email trail; evaluation plan KPI - Governance compliance Measure - Audit/Credit & policy adherence Target - 0 non-conformances Data Source - Policy audit notes; approvals KPI - Budget review Measure - Pre-term budget review completed; variances documented with rationale Target - 100% reviews done; 100% variances documented Data Source - Budget sheet; review minutes KPI - Stakeholder alignment Measure - AA allocation confirmed; Pre-term with AAs conducted Target - 100% allocations confirmed; meeting held Data Source - AA manager note; meeting minutes KPI - Change management Measure - Post-bidding updates implemented without impacting go-live Target - ≤1 BD turnaround; no go-live slippage Data Source - Atrium change log; Zoho updates Any Other Significant Input Weekend and late evening work involved depending on the requirements of courses /Guest sessions/ Academic area wise info sessions.