![MigrationIT](https://media.trabajo.org/img/noimg.jpg)
Technical Support Associate
5 days ago
- Troubleshoot and resolve hardware and software problems on desktops, laptops and other various computing equipment and devices related to Windows 10 and Office.
- Diagnose hardware issues, order parts, and replace faulty components.
- Answering user questions directly related to Windows 10, Office, and other supported applications.
- Use SCCM to push and install approved corporate applications.
- Troubleshoot and resolve issues related to software and hardware compatibility.
- Face to face and hands on troubleshooting are required.
- Resolve wide range of software issues remotely using remote tools such as SCCM Remote & Teams.
- Follow detailed technical instructions to ensure adherence to corporate quality standards.
- Document all issues using Service Desk ticketing system.
- Escalate unresolved calls to the next level support team using Service Desk ticketing system.
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
- Publishing support documentation to assist staff with requests for information & provide staff training if required.
- Use Active Directory and Exchange Management Console for managing users, groups & computers.
- Reimage laptops and desktops as needed following company policy.
- Installation of network MFD printers.
- Responsible of reception of equipment, warehouse inventory and access control.
- Custody of computers to be assigned to new hiring employees.
Requirements
- Associate/Bachelor’s Degree.
- Excellent written and spoken English.
- Minimum 3 years of experience providing end user support in an enterprise environment.
- Strong working knowledge of Windows 10 and Office (2016 and 365).
- Working knowledge of network and PC operating systems.
- Working knowledge of TCP\IP.
- Hardware & Software troubleshooting experience required.
- Prior experience on enterprise systems with 500 or more users preferred.
- Associates degree preferred or combination of equivalent experience (3 years) and certifications.
- The following certification or comparable valid ones: MCSA Windows 10.
- Excellent command in all Microsoft Office applications.
- Experience in ERP system, SAP experience preferred.
Requirements
Associate/Bachelor’s Degree. Excellent written and spoken English. Minimum 3 years of experience providing end user support in an enterprise environment. Strong working knowledge of Windows 10 and Office (2016 and 365). Working knowledge of network and PC operating systems. Working knowledge of TCP\IP. Hardware & Software troubleshooting experience required. Prior experience on enterprise systems with 500 or more users preferred. Associates degree preferred or combination of equivalent experience (3 years) and certifications. The following certification or comparable valid ones: MCSA Windows 10. Excellent command in all Microsoft Office applications. Experience in ERP system, SAP experience preferred.
-
Trainee - Technical Support Associate
2 weeks ago
India Tangentia Full timeRole: Technical Support Associate (Trainee) Location: Porvorim, Goa Job Description: As a technical support/help desk employee, you'll be monitoring, maintaining and resolving tickets raised by our customers that use our Applications. If there are any issues or changes required, such as forgotten passwords, Role change or request for any changes related...
-
Trainee - Technical Support Associate
4 weeks ago
india Tangentia Full timeRole: Technical Support Associate (Trainee) Location: Porvorim, Goa Job Description: As a technical support/help desk employee, you’ll be monitoring, maintaining and resolving tickets raised by our customers that use our Applications. If there are any issues or changes required, such as forgotten passwords, Role change or request for any changes...
-
Technical Support Specialist
4 days ago
india CBG Full timeJob Description Technical Support Specialists provide first-line support to users of cloud applications and infrastructure. This role involves troubleshooting, managing help tickets, and assisting with user account management including onboarding and offboarding.Requirements Responsibilities: Provide technical support for cloud applications and resolve user...
-
Technical Support Specialist
7 days ago
India CareerXperts Consulting Full timeWe are looking for a talented Tech Support Specialist to provide exceptional technical support to our customers. You will be responsible for troubleshooting customer issues, diagnosing problems, and resolving them efficiently.Responsibilities:Provide first-line technical support via phone, email, and chat.Troubleshoot and diagnose a wide range of technical...
-
Technical Support Specialist
6 days ago
india CareerXperts Consulting Full timeWe are looking for a talented Tech Support Specialist to provide exceptional technical support to our customers. You will be responsible for troubleshooting customer issues, diagnosing problems, and resolving them efficiently. Responsibilities: Provide first-line technical support via phone, email, and chat. Troubleshoot and diagnose a wide range of...
-
Technical Support Associate
2 weeks ago
India Webspiders Interweb Private Limited Full timeJob Description Handling technical support ticketsRespond to service down alerts and notifications promptlyHandling customer queries effectivelyMaintaining & providing constant support to clients as per the given SLAsHandling L1 & Phone Support issuesHandle tickets/live chats efficiently Requirements Candidates with RedHat, MCSA Certification/Training or IT...
-
Customer Support Associate
2 months ago
India OnProcess Full time**Vacancy Name** - Customer Support Associate **Vacancy No** - VN866 **Employment Type** - Full Time **Location Country** - India **About OnProcess** - We’re on a bit of a mission at OnProcess. We are helping the world’s service supply chains get a whole lot better. Why? Because we believe that great customer service is a necessity, digital...
-
Technical Support Engineer
2 weeks ago
India Gethyr Full timeA Technical Support Engineer serves as an expert for our product, VWO, and associated web technologies.This is a high-profile customer-facing technical role to find solutions to issues faced by customers with our products and help them work through technical difficulties.The Support Engineer is the technical interface between our customers and VWO's...
-
Technical Support Analyst
2 weeks ago
India PSC Biotech Ltd Full timeJob Description About PSC Biotech Who we are? PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US, serving 350 clients in more than 23 countries worldwide. We provide cloud-based software solutions for Quality Management and...
-
Technical Support Analyst
3 months ago
india PSC Biotech Ltd Full timeJob Description About PSC Biotech Who we are? PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US, serving 350 clients in more than 23 countries worldwide. We provide cloud-based software solutions for Quality Management and...
-
Technical Support Analyst
4 weeks ago
india PSC Biotech Ltd Full timeJob Description About PSC Biotech Who we are? PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US, serving 350 clients in more than 23 countries worldwide. We provide cloud-based software solutions for Quality Management and...
-
Customer Support Associate
2 weeks ago
India OnProcess Full timeVacancy Name Customer Support AssociateVacancy No VN866Employment Type Full TimeLocation Country IndiaAbout OnProcess We're on a bit of a mission at OnProcess. We are helping the world's service supply chains get a whole lot better. Why? Because we believe that great customer service is a necessity, digital innovation is a gamechanger and a new approach...
-
International technical Support
2 weeks ago
Other India Wroots Global Private Limited Full timeGreetings from WROOTS GLOBAL PVT LTDWe are Hiring... We are hiring for International BPO for Technical Support.Note: It's a Walk-in Interview, Candidates has to be available in Bangalore.No Virtual InterviewFresher & Experienced Can ApplyJob description:BPO / International voice Process / Technical Support / Customer Support AssociateProfile -TS VoiceSalary...
-
Coordinator - Technical Support
2 weeks ago
India SGK, INC Full timeSGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company. POSITION SUMMARY The Coordinator –...
-
Coordinator - Technical Support
1 month ago
india SGK, INC Full timeSGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company. POSITION SUMMARY The Coordinator –...
-
Technical Support
3 weeks ago
india Novalink Solutions LLC Full timeJob Description Job Summary: A Desktop Support Technician plays a crucial role in providing technical assistance and support to end-users within the City of Atlanta organization. Their primary responsibility is to ensure that computer hardware, software, and related peripherals are functioning correctly and efficiently, allowing employees to perform their...
-
Technical Support Specialists Microsoft Security
2 weeks ago
India Alnafitha IT Full timeJob Description We support the Kingdom's largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness.We are currently searching for an enthusiastic and innovative Technical Support to work on...
-
Product Support Associate
2 weeks ago
India WATI Full timeWati is a Series B, fast growing SaaS platform that is revolutionizing how companies communicate with their customers. Through our cutting-edge customer engagement software built on Whatsapp's Business API, businesses are now able to have personalised conversations, be easily accessible and engage with their customers in-real time - at scale We live in the...
-
Product Support Associate
4 weeks ago
india WATI.io Full timeWati is a Series B, fast growing SaaS platform that is revolutionizing how companies communicate with their customers. Through our cutting-edge customer engagement software built on Whatsapp’s Business API, businesses are now able to have personalised conversations, be easily accessible and engage with their customers in-real time - at scale! We live in...
-
Technical Support
2 weeks ago
india Babban Gona Farmer Services Nigeria Limited Full timeJob Description Provide prompt and accurate technical support to customers via phone, email, and chat.Diagnose and troubleshoot software and hardware issues, guiding customers through step-by-step solutions.Escalate complex issues to higher-level support or engineering teams when necessary.Ensure a positive customer experience by effectively managing and...