L3 Support Engineer

5 days ago

Bengaluru, India Astria Digital Full time
Position Title: L3 Support EngineerLocation: Bengaluru, IndiaReports To: L3 Support LeadEmployment Type: Full-Time

Job Summary

The L3 Support Engineer for our Payment Platform (Online and POS) will be responsible for managing and resolving complex technical issues, ensuring the highest level of service reliability, and supporting the L3 lead in overseeing the platform's operations. The candidate should have a minimum 5 to 9 years of experience in a similar role, with a strong background in payment systems, Java ecosystem, and team collaboration. The candidate should be prepared to work in shifts to provide 24/7 support coverage. The candidate should have the capability of quick triaging and bug resolution.

Key Responsibilities

· Issue Resolution: Manage and resolve escalated technical issues related to the payment platform, ensuring timely and effective solutions.

· System Monitoring: Monitor system performance, identify potential issues, and implement proactive measures to prevent downtime.

· Incident Management: Participate in incident response efforts, coordinate with cross-functional teams, and communicate effectively with stakeholders.

· Shift Work: Work in shifts to ensure round-the-clock support coverage for the payment platform.

· Documentation: Maintain detailed documentation of technical issues, resolutions, and standard operating procedures.

Collaboration: Work closely with development, QA, and product teams to ensure seamless integration and deployment of new features and updates.

· Compliance and Security: Ensure all activities comply with industry standards and regulations, maintaining the security and integrity of the payment platform.

Required Qualifications

·

Experience: 5 to 7 years of experience in a similar role, preferably in a payment platform environment.

·

Strong knowledge of payment gateways, transaction processing, and financial systems.

·

Proficiency in Java and related frameworks (Spring, Hibernate, etc.).

·

Experience with microservices development (MACH framework).

·

Expertise in quality engineering, triaging, and bug resolution.

·

Proficiency in logging and observability analysis tools like Splunk and Dynatrace.

·

AWS expertise.

·

Experience with NOSQL databases (Document-based).

·

Knowledge of in-memory caching technologies (e.g., Redis). Familiarity with event-driven architecture and

technologies like Kafka.

·

Experience with workflow orchestration and routing technologies like Apache Camel.

·

Proficiency with JIRA, Confluence, and ServiceNow.

·

Knowledge of PMS/POS integration with Freedom Pay middleware (FCC client, FCC Listener).

·

Knowledge of Credit Card Devices (Ingenico or similar).

·

Knowledge of Point of Interaction Application Loader (PAL) packages/firmware.

·

Knowledge of SSL Certificate renewals across Payment Integrations.

·

System Networking knowledge.

·

Card Security standards and industry patterns.

·

Problem-solving: Excellent analytical and problem-solving skills with a focus on root cause analysis and long-term solutions.

·

Strong verbal and written communication skills, with the ability to explain complex technical issues to non-technical stakeholders.

·

Willingness to work in shifts, including nights, weekends, and holidays, as needed.

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