Customer Care Executive
1 week ago
Company Overview Shrinithi Insurance Broking Private Limited is dedicated to offering a superior experience in insurance broking, emphasizing creativity, integrity, and exceptional customer service. We partner with renowned insurance companies, providing clients with a variety of choices. Our mission is to manage uncertainties for peace of mind and financial security. Our vision is to lead the industry with professional guidance and exemplary after-sales service. Headquartered in Chennai, we employ 51-200 people. Job Overview The Customer Care Executive at Shrinithi Insurance Broking will play a key role in supporting our clients from our Chennai office. This full-time position is ideal for freshers eager to start their career in customer service. The role involves engaging customers through live chat support, analyzing feedback, and solving problems to enhance satisfaction. As a representative of Shrinithi, you'll interact with a diverse clientele, ensuring they receive top-notch service. Qualifications and Skills Expertise in live chat support to promptly address customer inquiries and enhance their experience. Excellent multilingual communication skills to effectively communicate with a diverse customer base. Strong active listening skills to fully understand customer needs and provide relevant solutions. Effective problem-solving abilities to tackle customer issues and improve service satisfaction. Aptitude for customer feedback analysis to gauge satisfaction levels and identify areas for improvement. Efficient time management skills to balance multiple customer interactions and increase productivity. Roles and Responsibilities Provide exceptional service by promptly responding to customer inquiries via live chat and other channels. Engage with customers using multilingual capabilities to cater to a broad range of clients. Actively listen to customer needs and concerns, offering appropriate solutions and support. Analyze customer feedback to identify trends and recommend service improvements. Collaborate with internal teams to ensure seamless customer service and address complex issues. Maintain accurate and up-to-date records of customer interactions and resolutions. Assist in developing strategies to improve overall customer satisfaction and retention.
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