Customer Care Executive

7 days ago

Chennai, India Bifold Dynamix Full time

**Job Title**: Customer Care Executive

**Location**: Chennai, Tamil Nadu

**Key Responsibilities**:

- Provide exceptional customer service by addressing customer queries and requests promptly
- Understand customer requirements and ensure the delivery of the best customer service experience
- Handle customer escalations with professionalism and efficiency
- Ensure adherence to performance metrics and contribute to achieving performance incentives

**Requirements**:

- Fluent in Malayalam or Kannada, with excellent English communication skills
- Minimum 1 year of experience in voice-based customer support and escalation
- Graduates without backlogs are eligible to apply
- Age criteria: 18 - 32 years

**Compensation**:

- Annual CTC: Upto INR 2,64,000
- Take-home salary: INR 18,364 to 20,000
- Additional performance incentives of INR 3,000

**Job Types**: Full-time, Permanent

**Salary**: Up to ₹264,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Do you have experience working in a BPO?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer care: 1 year (preferred)

**Language**:

- English (preferred)
- Malayalam (preferred)
- Kannada (preferred)

Shift availability:

- Day Shift (preferred)

**Speak with the employer**
+91 8247248042

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