Sr. IT Specialist
4 weeks ago
If you've used Disney+, Peacock, or other top streaming platforms, you've already benefited from Conviva's technology. We empower the world’s leading B2C companies, including the biggest names in streaming media, to deliver exceptional digital experiences and optimize the “moments that matter” to their customers and their business. As the global leader in experience-centric operational analytics, Conviva has redefined big data analytics with our paradigm-shifting Time-State Analytics model. Our platform does what legacy observability and monitoring tools can’t: we eliminate the gaps between system performance, user experience, and engagement, enabling issue identification, impact assessment, and root cause resolution in seconds. This isn’t just important, its game-changing Our platform processes over 5 trillion daily events, providing real-time, cost-effective, stateful computation across diverse data sets. This empowers operations teams for the first time to precisely and directly impact real-world business outcomes, including customer satisfaction and revenue.
Conviva is looking for a hands-on, upbeat, resourceful Sr. IT Specialist to support coworkers in all departments across the organization. With offices in the US, UK, Spain, India, Singapore, and China as our IT Specialist, you will support both local and global resources during India business hours.
What Success Will Look Like:
Provide Mac and Windows End User Support - desktop and mobile to all Conviva employees Provisioning and management of Corporate IT servers, network, remote access VPN, phone systems, and end-user systems Assist install, configure, test, and support AV systems, including video conferencing, Zoom rooms, and other audio products. Ensure the scalability, reliability, and performance of Corporate IT servers, network, VPN, phone systems. Monitoring and troubleshooting of the same, and as events occur, manage them to resolution Maintain inventory levels for Hardware Procurement and manage Asset Tracking for the same Stay abreast of the enforcement of and periodic updates to Corporate Security, ensuring the security of all IT systems against threats of theft or loss of company data Manage the data backup, disaster recovery, and business continuity systems Manage web-based tools and applications like Slack, Jira, Confluence etc.Who You Are & What You've Done:
5+ years in IT Operations in Corporate IT environments 3+ years of experience with Office 365, Microsoft Active Directory, Atlassian products, and other productivity tools Proactive, friendly and upbeat, you can get the job done with limited direction and a willingness to pitch in whenever and wherever needed Extensive experience in Mac desktop/laptop environment Competency with cloud-based file management software Exposure to Wireless Controller / AP operations Good understanding of concepts such as DNS, DHCP, and Email Strong understanding of Mobile Device Management like JAMF or similar for enforcement of security measures, including anti-malware, and software patch management Configuring corporate Network Management - Routing, VLANS, L2/L3 Switch Management and remote access VPN is a plus Able to understand and adapt to rapidly changing priorities, pivoting from one task to other project-based tasks as needed Good communication skills, both written and verbal Underpinning the Conviva platform is a rich history of innovation. More than 60 patents represent award-winning technologies and standards, including first-of-its kind-innovations like Time-State analytics and AI-automated data modeling, that surface actionable insights. By understanding real-world human experiences and having the ability to act within seconds of observation, our customers can solve business-critical issues and focus on growing their business ahead of the competition. Examples of the brands Conviva has helped innovate, adapt, and scale at unprecedented speed include: DAZN, Disney+, HBO, Hulu, NBCUniversal, Paramount+, Peacock, Sky, Sling TV, Univision and Warner Bros Discovery.
Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at . Join us to help extend our leadership position in big data streaming analytics to new audiences and markets
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