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Company Description
RG Hospitals is India's largest chain of Urology and Minimally Invasive Surgery hospitals, known for pioneering Endo-Urology and Laparoscopic procedures. With over 38 years of trusted excellence, RG Hospitals specializes in short-stay, minimal access surgeries, combining clinical expertise with advanced technology. Recognized as a Centre of Excellence in NextGen Surgery, the hospital is committed to setting benchmarks in patient-centric, precision-driven surgical care.
Role:- Patient Care Coordinator
Location:- Amar colony , New Delhi
What You'll Do: -
- Answers incoming Calls & Emails of patients in a professional and courteous manner.
- Management and resolve patient complaints and queries related to Doctors, Hospital & services we are providing being raised via call, E-mail & through official Website as well any other digital source.
- Assist patient by informing the procedure to be followed to proceed further.
- Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
- To give priority to emergency call and to co-ordinate with the concern person / respective department for the same.
- Review and follow-up on patient accounts in a timely manner.
- Enter and update correct patient data into the computer data bases.
- To be involved in quality Assurance / Quality control activities.
- To perform all the jobs as may be assigned.
- Participation in Continuous Quality Improvement.
- Comply with company policy and procedures and pertinent laws or regulations.
What We Are Looking For
- Any Graduate
What We Offer
- Competitive salary and benefits package
- Opportunities for professional development and career growth
- A collaborative and inclusive work environment
Mandatory Skills
Laboratory, Diagnostics, Lab
Location
New Delhi
Department
- Marketing and Clinical Programs
