International Patient Care Executive

17 hours ago

Delhi NCR, India Inmedism Healthcare Full time ₹ 4,00,000 - ₹ 8,00,000 per year

As an International Patient Care Executive at Inmedism, you will play a pivotal role in ensuring that our international patients receive the highest quality of care and support during their medical journey with us. You will be the welcoming face and comforting presence that makes a significant difference in our patients' experiences.

Key Responsibilities:

  1. Patient Liaison: Act as the primary point of contact for international patients, ensuring their needs, concerns, and questions are addressed promptly and professionally.

  2. Cultural Sensitivity: Display a deep understanding and appreciation of cultural differences, offering a welcoming and inclusive environment for patients from diverse backgrounds.

  3. Hospital Orientation: Provide international patients with comprehensive orientations, helping them understand hospital procedures, services, and facilities.

  4. Language Support: Provide language assistance, translation, or interpretation services as needed to facilitate clear communication between patients and healthcare providers.

  5. Assistance with Administrative Processes: Help patients with paperwork, including admissions, insurance claims, and billing inquiries, making their administrative processes as smooth as possible.

  6. Patient Advocacy: Advocate on behalf of patients to ensure their concerns and needs are addressed promptly and appropriately by the medical team.

  7. Crisis Management: Be prepared to assist patients and their families during medical emergencies, offering emotional support and helping to coordinate necessary services.

  8. Caring Support: Provide emotional support to patients who may be far from home, offering a reassuring presence during their medical journey.

  9. Quality Assurance: Collaborate with the healthcare team to ensure that international patients receive high-quality care that meets or exceeds international standards.

  10. Patient Satisfaction: Monitor patient feedback and take proactive steps to enhance patient satisfaction. Address any issues or concerns promptly and professionally.

Qualifications:

  • Previous experience in a healthcare or customer service role is preferred.
  • Bachelor's degree in a relevant field (e.g., Healthcare Management, International Relations, Languages) preferred.
  • Excellent interpersonal and communication skills.
  • Proficiency in English, Hindi and one or more foreign languages (e.g., Bengali, Arabic, Russian, French, Spanish) is highly desirable.
  • Cultural sensitivity and empathy.
  • Ability to remain calm under pressure.
  • Strong organizational and problem-solving abilities.
  • Knowledge of medical terminology and procedures is advantageous but not mandatory.

Salary Package:

  • We offer a competitive salary package, commensurate with your skills and experience.

Employee Benefits:

  • Competitive salary package
  • Performance-based incentives
  • Opportunity to work with top Indian hospitals
  • Exposure to global healthcare operations
  • Supportive and collaborative work environment

How to Apply:

If you are a compassionate, empathetic individual who is excited about contributing to the well-being of international patients, we encourage you to apply for this rewarding position. Please submit your resume and why you are a suitable candidate for this role to with the subject line: "Application for International Patient Care Executive – [Your Name]"

We welcome applications from candidates of all backgrounds and experiences.

Join us in making a difference in the lives of patients from around the world. Your care and dedication can truly change lives.

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