Cluster Manager

4 weeks ago


Bengaluru, India Zolo Full time

Job Title: Operations Manager

Location: Bangalore


About Us:

Zolo Stays is a leading player in the co-living and student housing space, offering

comfortable, hassle-free living experiences across multiple cities. As we continue to

expand, we are looking for a dynamic and strategic Operations Manager to head our

city operations.


Key Responsibilities:

1. End-to-End City Operations:

o Oversee the entire operations of multiple student housing properties

within the city.

o Ensure smooth day-to-day management and efficient service delivery

to residents.


2. Process Creation and Streamlining:

o Develop, implement, and refine operational processes for increased

efficiency and consistency.

o Drive continuous improvements to elevate the overall operational

standards.


3. Cost Optimization:

o Monitor and manage operational budgets, identifying areas for cost

reduction without compromising quality.

o Implement strategies to improve cost efficiency across all aspects of

operations.


4. F&B Management:

o Lead and supervise food and beverage operations to enhance the

dining experience for residents.

o Collaborate with F&B partners to maintain high standards in food

quality, service, and hygiene.


5. Customer Delight:

o Drive initiatives to ensure high levels of customer satisfaction and a

seamless living experience.

o Address and resolve resident issues promptly, fostering a positive and

engaging community environment.


6. Vendor Management:

o Manage relationships with vendors and service providers to ensure

timely and quality service delivery.

o Negotiate contracts and maintain strong partnerships to support

operational needs.


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