Cluster Planner

3 months ago

Bengaluru Karnataka, India TVS Motor Full time

**About the company **-TVS Motor Company is a reputed two and three-wheeler manufacturer globally, championing progress through Mobility with a focus on sustainability. Rooted in our 100-year legacy of Trust, Value, and Passion for Customers and Exactness, we take pride in making internationally aspirational products of the highest quality through innovative and sustainable processes. The Company was started in 1979 as the flagship brand of TVS Group, which was founded by T.V. Sundaram lyengar. Under the persistence and diligent leadership of the Chairman Emeritus, Venu Srinivasan, the company has become the largest member of the TVS Group in terms of size and turnover. Prof Sir Ralf Dieter Speth, Chairman, TVS Motor Company and Sudarshan Venu, Managing Director, TVS Motor Company are forging a bright path for the future of the company.

Today, TVS Motor is present in 80+ countries and has over 50million happy customers in India. The Company also has strong socially responsible focus and supports the Srinivasan Services Trust to carry out numerous sustainable initiatives to positively contribute to the lives of communities across regions.

**Group Company**: TVS Motor Company

**Job Title**:Cluster Planner

**Role Description**:

- Implement quality process around customer experiences (buyer & non-buyer NPS, CLF and FnC)
- Implement processes for assurance on process of network management for adequecy and effectiveness
- Conduct review & control at dealership along with TMs and feedbacking to dealership for improvement and action
- Provide crucial inputs towards customer experience, network management, training, engagement of dealership staff's to COE
- Ensure skill matrix based training at dealership
- Deploy actions at dealerships derived through insights from COE
- Improve retail within the cluster through continued interaction with field team and sharing results of dealer analysis
- Co-create action plan along with dealer & TMs to achieve Platinum dealership status in QLQD
- Support 5S & TPM culture initiatives at selected dealerships
- Percolating audit culture
- Review and PDCA of TM on DT along with AM
- Enable horizontal deployment of best practices through cluster forums
- Drive usage of digital platforms for effective PDCA

**Managing Points**:

- Dealers achieving customer experience score (non-buyer NPS & buyer NPS)
- Dealers achieving retail >area achievement
- Platinum dealership in QLQD
- DSE productivity improvement (no of DSEs >40)
- DSE competency improvement

**Competencies**:
**Functional competency**:

- QC Story
- Excel

**Behavioral competency**:

- Business Acumen
- Interpersonal skills
- Communication skills
- Executive Presence
- Rigour in Execution

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