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Engagement Lead

4 weeks ago

Delhi, India OneNDF Full time

About OneNDF

OneNDF is a digital marketplace revolutionizing access to secured business loans for MSMEs. With a deep lender network and tech-first approach, we simplify borrowing for business owners while enabling Chartered Accountants, wealth managers, and partners to offer smarter loan solutions to their clients.

We've disbursed ₹3,000+ Cr in loans, partnered with 120+ lenders, and are scaling rapidly through strategic partnerships.

Role Summary

As the
Engagement Lead
, you will be the face of OneNDF for our key distribution partners—Chartered Accountants, builders, Real Estate Channel Partners. Your primary responsibility is to activate, educate, and empower these partners to generate high-quality loan referrals through our platform.

You'll drive relationship building, deliver product education, gather feedback, and ensure a seamless experience across the partner lifecycle—from onboarding to revenue realization.

Key Responsibilities

  • Partner Activation & Onboarding:
  • Identify and onboard new high-potential partners across CA firms, real estate consultants.
  • Educate them about OneNDF's platform, tools, and benefits through demos, webinars, and workshops.
  • Relationship Management:
  • Serve as the primary point of contact for partners, ensuring consistent engagement and query resolution.
  • Build trust and rapport to make OneNDF the partner of choice for all secured loan needs.
  • Loan Funnel Growth:
  • Drive quality lead flow through active partner engagement, campaigns, and training.
  • Coordinate with the Credit & Operations team to ensure leads are efficiently converted to disbursals.
  • Performance Tracking & Reporting:
  • Monitor partner activity, funnel metrics, and revenue contribution using internal dashboards and tools.
  • Share actionable insights with internal teams to improve partner experience and outcomes.
  • Feedback & Product Improvement:
  • Collect structured partner feedback on platform usability, loan products, and support quality.
  • Liaise with Product and Tech teams to advocate for partner-centric improvements.
  • Incentive & Loyalty Program Implementation:
  • Support the rollout of loyalty programs, contests, and reward mechanisms to boost partner motivation.

Required Skills & Experience

  • 4–8 years of experience in relationship management, sales, partnerships, or business development roles in BFSI, fintech, or lending sectors.
  • Excellent communication and stakeholder management skills.
  • Prior exposure to working with Chartered Accountants, Real Estate industry is a plus.
  • Ability to work in a fast-paced, tech-driven startup environment.
  • Strong analytical mindset; comfortable with data dashboards and CRM tools.