Assistant Manager

3 weeks ago

Agra, India Porter Full time

Roles and Responsibilities: We are looking for people to join us on a journey that can improves a million lives on a daily basis. Assistant 2W category manager is primarily responsible for handling P&L for 2W category in the city. The role requires good problem solving skills, data analysis and team handling skills.

Primary Responsibilities:

  • Supply/ demand acquisition: constantly maintain an over-supplying effort by keeping a healthy pipeline of leads (by whatever channel it takes), by efficiently training and effectively retaining.
  • Retention :Will be involved in supply/customer  retention activities like calling, partner engagement validation, zonal wise supply fulfillment, customer retention,etc
  • Community management: actively moderate (bring people together), leverage, and rule the driver /customer community to shape the best service quality to users and the best worth for drivers.
  • Execute Marketing and Branding initiatives for the city as per the BTL plans
  • Market intelligence: Gather market and competitive intelligence from various sources and create actionable insights
  • Analyze data and prepare reports to monitor performances, find business problems and come up with solutions.
  • Process improvement: Identify, build and enforce Standard Operating Procedures and Policies to support the activity and solve prevalent issues.
  • Talent acquisition and management: Build a team that strives to win and constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement. Will be leading a team of 20+ high performing individuals.

Skills

  • Strong verbal and written communications skills.
  • Solve business problems using analytical skills and a capacity to work with large data sets
  • Exceptional drive, excellent interpersonal skills and the ability to communicate effectively, both verbally and in writing, and to immediately contribute in a team environment
  • An ability to manage multiple priorities and perform well in a fast-paced environment, while maintaining a high level of client focus
  • Willingness to roll up sleeves and get hands dirty by being on field most of the time.
  • Strong work ethic and high attention to detail, with a desire and demonstrated ability to learn
  • Self-directed
  • SQL Query writing would be an added advantage.

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