Call Center Executive

4 weeks ago


india IIQAF Full time
Job Description

At IIQAF, we strive to be the leader in providing unparalleled financial advisory and investment services globally. In line with our mission, we are seeking a highly motivated and customer-focused individual to join our team as a Call Center Executive. In this role, you will be the first point of contact for our clients and will play a key role in ensuring their satisfaction.


Key Responsibilities:

- Handle incoming calls from clients, providing excellent customer service and resolving any issues or concerns they may have

- Educate clients on our products and services and assist them in choosing the right option for their financial needs

- Keep accurate records of all conversations and transactions with clients

- Proactively follow up with clients to ensure their needs are being met and promote our products and services

- Collaborate with other departments to resolve any complex or escalated client issues

- Stay up-to-date with industry trends and changes, and continuously enhance knowledge of our products and services

- Meet and exceed set targets and KPIs, such as call volume, first call resolution rate, and customer satisfaction

- Contribute to the overall growth and success of the company through customer retention and effective communication with clients



Requirements

- High school diploma or equivalent; Bachelor's degree in Business, Finance, or a related field is preferred

- Minimum of 2 years of experience in a call center or customer service role, preferably in the financial industry

- Excellent communication and interpersonal skills, with the ability to build rapport and connect with clients

- Strong problem-solving and conflict resolution skills

- Knowledge of financial products and services and a passion for the industry

- Ability to work in a fast-paced and dynamic environment, with the flexibility to adapt to changing priorities and client needs

- Proficient in MS Office and experience with CRM software or call center technology is a plus

- Fluency in (additional languages) is an asset



Benefits

What we offer:

- Competitive salary package and performance-based bonuses

- Comprehensive training and development programs to enhance your skills and knowledge

- Opportunities for career growth and advancement within the company

- A supportive and inclusive work environment

- Ongoing support and guidance from a dedicated team of mentors and managers


If you are a driven and customer-focused individual looking for a challenging and rewarding career opportunity, then we want to hear from you Apply now to join our team and become a vital part of our mission to provide exceptional financial services.



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