![SA Technologies](https://media.trabajo.org/img/noimg.jpg)
Call Center Specialist
3 weeks ago
Role: Call Center Specialist (Resource)-1330
Estimated Duration: 6+ months
Location: Phoenix, AZ (On-Site)
Position Description
The purpose of this position is to provide support to constituents, including education administrators and staff, community members, education partners, and the families of Arizona students. This customer service position will report to a call center unit with high volume contact with the public and with tasks that frequently change, including, but not limited to handling inbound calls, addressing help desk tickets, managing email inquiries, providing comprehensive assistance on the general program inquiries. The primary duties for this position include the following: - Answer inbound calls, HelpDesk tickets, and email inquiries related to the agency program
- Provide thorough and comprehensive assistance for general program inquiries
- Accurately document account interactions and maintain detailed records
- Responsible for researching and applying all related program policies and procedures, statues, and related rules, and escalating concerns when necessary
- Collaborate on special project as assigned Located at the agency's South campus, this position will be part of a standard office environment and will be 100% on-site, where expected dress-code is business and business-casual.
Skills Required
This is a full-time in-office position and requires candidate to be in -office Monday through Friday, from 8AM through 5PM, except State holidays. Technology- Computer: High-level of PC proficiency and familiarity with a call center environment, including the Microsoft Office applications and Windows (Outlook, Excel/Word/PPT, Teams, etc.); multi-monitors Phone: Conference (multi-line) phone lines Knowledge in: - Customer service principles and practices - Proficient understanding of call center technology and software - Applicants must have experience with high volume customer service Skills in: - Utilizing critical thinking skills and logical reasoning to gather pertinent information - Strong organizational skills with attention to detail - Exceptional verbal and written communication - Active listening and problem-solving - Multi-task and prioritize responsibilities in a fast-paced environment - Proficiency in documentation and record-keeping - Proficient in Microsoft Office suite, specifically Outlook and MS Teams Ability to: - Multi-task and thrive in a fast-paced, performance-driven environment with a high level of accuracy - Work independently - Conduct thorough research and implement program policies, procedures, and regulatory guidelines - Communicate and engage with others in a considerate and respectful manner - Effectively answer inbound calls, HelpDesk tickets, and email inquiries promptly - Capability to collaborate with team members and efficiently direct calls to appropriate personnel - Identify and escalate notable concerns or issues - Occasionally participate in special projects and initiatives
Skills Preferred
Phone: CISCO Finesse and CISCO Jabber multi-line experience. Language- Bilingual (Spanish fluent, speaking/reading/writing).
Experience Required
Minimum of one year experience in assisting customers in a call center setting.
Experience Preferred
Preferred, prior experience utilizing an automated call management/ problem tracking system in accomplishing job responsibilities.
Education Required
High school or equivalent, or higher.
Education Preferred
Preferred, Associate's degree or higher.
-
Call Center Trainer
4 weeks ago
india Upgrade Full timeJob Description About us:We are a growing agency that helps businesses from different industries scale. Our team members are results-driven individuals who like to move fast, get the job done, and have fun doing it.We are currently seeking a highly motivated and experienced call center trainer to join UPGRADE. As the call center training specialist,...
-
Call Center Trainer
3 weeks ago
india Upgrade Full timeJob Description About us:We are a growing agency that helps businesses from different industries scale. Our team members are results-driven individuals who like to move fast, get the job done, and have fun doing it.We are currently seeking a highly motivated and experienced call center trainer to join UPGRADE. As the call center training specialist, you will...
-
Call Center Trainer
2 weeks ago
india Upgrade Full timeJob Description About us:We are a growing agency that helps businesses from different industries scale. Our team members are results-driven individuals who like to move fast, get the job done, and have fun doing it.We are currently seeking a highly motivated and experienced call center trainer to join UPGRADE. As the call center training specialist,...
-
Call Center Agent
1 month ago
india Classic Vision Care Full timeOur Vision is: "Love people for who they are and help guide them to clarity." The Role We are a standby call center for an Insurance Company. In the event of a disaster, we need 7 competent, experienced inbound customer service call center agents. Typical Day includes(example): Mon-Tue-Thur-Fri - 11 am - 7 pm, Lunch 3 PM - 4 PM Wed - 1 pm to 7 pm, Lunch 5...
-
Call Center Executive
4 weeks ago
india IIQAF Full timeJob Description At IIQAF, we strive to be the leader in providing unparalleled financial advisory and investment services globally. In line with our mission, we are seeking a highly motivated and customer-focused individual to join our team as a Call Center Executive. In this role, you will be the first point of contact for our clients and will play a key...
-
Call Center Supervisor
3 days ago
india Upgrade Full timeJob Description We are a growing agency that helps businesses from different industries scale. Our team members are results-driven individuals who like to move fast, get the job done, and have fun doing it. We are looking for an experienced Call Center Supervisor to oversee our call center agents: monitor success, motivate and provide support and...
-
Team Leader Call Center
4 weeks ago
india Vision India Services Pvt. Ltd. Full timeJob Title:- Team Leader Age :-18-35 Experience:- 1-2 Years Location - Manipur Salary - 14000/- Qualification - Graduation Pass ❖ Roles and Responsibility: - 1. Over-looking the day-to-day Samvad Kendra (call center) operation. 2. Setting clear team goals and set deadlines for the same. 3. Monitoring the Team...
-
IT Call Center Agent-1298
1 month ago
india SA Technologies Full timeJob Description Role: IT Call Center Agent-1298 Estimated Duration: 6+ months Location: Phoenix, AZ Position Description The Client is seeking an Information Technology (IT) Call Center Agent to provide support for internal and external customers. This position will report to a high-volume call center environment as the initial point of contact and...
-
Call Center Banker
1 month ago
india Powelson Consulting Full timeJob Description At Powelson Consulting, we are looking for a Call Center Banker for our Financial Services client. In this role focus on connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on...
-
Call Center Executive
2 months ago
India Five Splash Infotech Full timeUdaipur (Rajasthan) 0-1 years Call center executives - 12th/Graduate/PG from any stream. - Good English and Hindi verbal and written communication.
-
Call Center Agent
1 month ago
india 24 Hours Group Full timeJob Description This is a remote position. The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. DUTIES AND RESPONSIBILITIES: 1. Responsible for managing a whole lot of incoming and outgoing calls in the operations. 2. Identify the needs of client and find solution to it. 3. Answering inbound...
-
Call Center Agent-1299
1 month ago
india SA Technologies Full timeJob Description Role: Call Center Agent-1299 Estimated Duration: 6+ months Location: Phoenix, AZ (hybrid) Position Description Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries....
-
Call Center Agent Template
1 month ago
india 24 Hours Group Full timeJob Description This is a remote position. The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. 1. Responsible for managing a whole lot of incoming and outgoing calls in the operations. 2. Identify the needs of the client and find a solution to them. 3. Answering inbound calls, converting...
-
Bilingual Dental Call Center Representative
4 weeks ago
india Hire Reactor Full timeJob Description MUST KNOW ENGLISH AND SPANISH FLUENTLY! **THIS IS AN ON SITE POSITION LOCATED AT OUR GUADALAJARA OFFICE** Colonia: Lomas de Guevara, Guadalajara, Jalisco. MexicoWork Hours: Monday to Friday: 9:00 am - 7:00 pm Call Center Agents needed for our Dental Call Center! Full Time employment Career Opportunities We are seeking a well qualified,...
-
Transportation Specialist I
3 weeks ago
india Amazon Dev Center India - Hyderabad Full timeJob Description for Transportation Specialist– NOCNOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers...
-
Demand Generation Executive-Call Center
4 weeks ago
india Redington Limited Full timeKey Purpose for the Job Demand Generation Specialist is responsible for generating sales leads through inbound communication like calls, WhatsApp messages, emails, form fills and through outbound communication like cold calls. Leads are managed through a CRM software and relevant reports have to be generated Key Responsibilities • Generate leads...
-
india AV Staffing Solutions Full timeJob Description Job Title: Customer Service Technical Support SpecialistEmployment Type: Temp to Possible Full-TimePay: $15 – $20 per hour, based on experienceLocation: Plainview, NY 11803About Us: Join a team dedicated to providing top-notch technical support in a dynamic and engaging work environment. We're seeking a motivated and tech-savvy...
-
Quality Assurance Specialist 1x
3 weeks ago
india Booth and Partners Pte Ltd Full timeJob Description Monitor and evaluate call center interactions, including inbound and outbound calls, emails, and chat sessions, to ensure adherence to company policies, procedures, and quality standards. ● Conduct regular audits and assessments of call center agents' performance, providing constructive feedback and coaching to improve patient service...
-
Quality Assurance Specialist 1x
2 weeks ago
india Booth and Partners Pte Ltd Full timeJob Description Monitor and evaluate call center interactions, including inbound and outbound calls, emails, and chat sessions, to ensure adherence to company policies, procedures, and quality standards. ● Conduct regular audits and assessments of call center agents' performance, providing constructive feedback and coaching to improve patient service...
-
Executive-call Center
2 months ago
India Teleradiology Solutions (TRS) Full time**Duties and Responsibilities**: Handle calls to understand and address company’s and client’s needs and requirements. Responding efficiently and accurately to callers and ensuring that client feels supported and valued. Providing comprehensive support to all clients. Should be able to get and provide accurate information. Should be willing to work...