Team Lead

3 weeks ago

Hyderabad, India Credright Full time

Role & responsibilities:

  • Supervise and lead a team of call center agents in handling inbound/outbound calls.
  • Ensure that agents meet or exceed performance targets.
  • Conduct regular team meetings, huddles, and performance reviews.
  • Monitor real-time operations and provide support during escalations or critical issues.
  • Provide training, mentoring, and coaching to improve agent skills and performance.
  • Handle escalated calls or issues as needed to ensure customer satisfaction.
  • Prepare and maintain reports related to team performance, attendance, and productivity.
  • Ensure adherence to company policies, processes, and compliance requirements.
  • Coordinate with other departments (e.g., QA, Training, Workforce Management) for operational efficiency.
  • Motivate team members and foster a positive, high-performance environment.

Preferred candidate profile

  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Problem-solving and conflict-resolution skills
  • Ability to analyze data and performance metrics
  • Customer-centric approach
  • Familiarity with call center tools and systems
  • Time management and multitasking capabilities

  • Team Pumpkin

    2 weeks ago

    Hyderabad, India Team Pumpkin Full time

    Location: Gachibowli.Role Overview:An Engagement Leader with10to13 years of experience would oversee a wide variety of marketing activities, focusing on optimizing customer engagement and driving business results.This role requires a strategic thinker with hands-on experience in performance marketing, content creation, and data-driven Marketing:- Develop,...

  • Team Lead

    1 day ago

    Hyderabad, Telangana, India Quenavros Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time, on-site role for a Team Lead located in Hyderabad. The Team Lead will be responsible for overseeing team operations, managing team performance, and ensuring the timely completion of projects. Day-to-day tasks include assigning tasks, providing guidance and support, conducting team meetings, tracking progress, and...

  • Team Lead

    2 weeks ago

    Hyderabad, Telangana, India Horizon Labs Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Team Lead located in Singapore. The Team Lead will be responsible for overseeing daily operations, managing team performance, guiding and mentoring team members, and ensuring project milestones are met. The role requires coordinating with different departments, driving continuous improvement initiatives,...

  • Team lead

    1 week ago

    Hyderabad, Telangana, India Teleperformance (TP) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a skilled Team Lead to join our team in the Domestic sector. The ideal candidate will have a strong background in CRM/IT Enabled Services/BPO and excellent leadership skills.Roles and ResponsibilityManage and lead a team of professionals to achieve business objectives.Develop and implement strategies to improve team performance and...

  • Team Lead

    2 weeks ago

    Hyderabad, Telangana, India Paytm Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Team Lead - Field Sales ( Merchant Lending)About UsPaytm is India's leading mobile payments and financial services platform. As the pioneer of mobile QR payments, we empower millions of merchants and consumers to transact digitally. Our mission is to bring half a billion Indians into the mainstream economy using innovative technology. About the team: EDC...

  • Team Lead

    3 weeks ago

    Hyderabad, India Medvarsity Full time

    Job Title: Inside Sales Team Lead Location: Hyderabad Department: Sales Reports to: Inside Sales Manager / Sales Director Role Overview: The Inside Sales Team Lead is responsible for leading a team of inside sales representatives to achieve sales targets, enhance team performance, and foster strong client relationships. This role involves strategic planning,...

  • Team Lead

    3 weeks ago

    Hyderabad, India Cotiviti Full time

    Job Title: Team Lead - Medical Coding (IP DRG) Location: Hyderabad Job Type: Full Time | Work from Office Shift: Rotational Shifts (Including Night) Candidate Requirements: Education: Any Graduate / Post Graduate Experience: Minimum 2 years of experience as Team Lead (on papers) Mandatory Strong background in IP DRG medical coding Certifications: CCS or...

  • Team Lead

    2 weeks ago

    Hyderabad, Telangana, India Cotiviti Full time ₹ 96,000 - ₹ 2,40,000 per year

    Job Title: Team Lead - Medical Coding (IP DRG)Location: HyderabadJob Type: Full Time | Work from OfficeShift: Rotational Shifts (Including Night)Candidate Requirements:Education: Any Graduate / Post GraduateExperience:Minimum 2 years of experience as Team Lead (on papers) MandatoryStrong background in IP DRG medical codingCertifications: CCS or CIC...

  • Team Lead

    3 weeks ago

    Hyderabad, India Eclat Health Solutions Full time

    Hello, Greetings from Eclat Health We have urgent requirement for Team Lead AR Billing. Job Description We are seeking a Team Lead AR Billing to join our growing Revenue Cycle Management (RCM) team. The ideal candidate should have in-depth knowledge of AR processes, US healthcare billing, denial management, and insurance follow-up. You will be responsible...

  • Team Lead

    2 weeks ago

    Hyderabad, Telangana, India Eclat Health Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Hello,Greetings from Eclat Health We have urgent requirement for Team Lead AR Billing.Job DescriptionWe are seeking a Team Lead AR Billing to join our growing Revenue Cycle Management (RCM) team. The ideal candidate should have in-depth knowledge of AR processes, US healthcare billing, denial management, and insurance follow-up. You will be responsible for...