Senior Manager- Solution Specialist

4 weeks ago

Noida, India FCM Travel India Full time

Job Purpose:

FCM Travel is seeking a consultative, persuasive, technologically inclined individual to support our business acquisition and retention initiatives. Our company creates some of the most cutting-edge tech products in the travel industry and we need a tech wizard who can leverage our tech suite to solve problems, convert sales wins, and increase adoption among clients to maximize revenue generation.

As Solutions Specialist, your primary objective is to inspire confidence in FCM as the business travel partner of choice for mid- and large-market accounts. You will be leading product demonstrations and technical discussions for our sales and account management teams and taking market feedback to our relevant internal teams. As a consultant, you are the trusted advisor when it comes to map, design and seek optimization opportunities, finding the perfect balancing point of what works for the client vs. FCM.

Most conversations will be held with corporate travel managers, procurement leaders, technology departments heads, external consultants, and C-level executives. This is a great opportunity for someone who is an excellent communicator, loves technology, enjoys putting on a show, knows how to seal a deal, and is a fast learner.


Key Responsibilities:


• Demonstrate mastery of the FCM technology suite to external and internal stakeholders

• Expedite the sales process by articulating technology and business process differentiators through product demonstrations, presentations, and ad-hoc conversations

• Support account management technology adoption and consultation initiatives through product demonstrations, presentations, and ad-hoc conversations

• Work with proposal managers to provide technical responses for RFP/I/Q submissions

• Assist in managing and enhancing the demo environment

• Develop and deliver external training to clients and internal training to staff in alignment with technology adoption goals, tech roadmap milestones, and new product and feature releases

• Create sales tools in conjunction with marketing and sales leadership that help present complex information in a way that potential buyers can easily understand.

• Be the internal reference point for India operations to wider teams. Keep up with India product and services, maintain India DPAD.

• Identify gaps in solutions, report to internal stakeholders, drive and influence the outcome required

• Work with teams from multiple pillars, seek common grounds, and provide solution that would benefit both the clients and FCM

Validate incoming SORs, and create necessary SORs once mapped out the client’s requirements.


Qualifications:


• 3-5+ years in customer facing role at a B2B company, preferably in IT , Travel industry

• Excellent written and oral communication skills with ability to communicate complex information to technical and non-technical stakeholders

• Executive-level presentation, product demonstration, storytelling, and interpersonal skills

• Data-driven with a growth mindset

• Excellent problem solver

• Able to quickly digest and apply new information

• Ability to work individually and within groups

• Excellent organizational, planning, and multi-tasking skills

• Willingness and ability to travel as needed.

• We can teach you the technology and travel industry nuances, but you should have a strong internal locus of control, self-motivation, and curiosity about what “is possible” with technology

• BA/BS degree or equivalent

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