Manager - Service Delivery
5 days ago
Required Skills Behavioral | Aptitude | Communication Technology | Hardware and Networking | Installation, configuration, maintainance and repair Technology | Windows and MAC Support | OS administration Technology | Exchange and Mobility Clients | Installation and configuration Technology | Audio, Video support | Installation and configuration Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate 1) Field Services support Engineers? primary responsibility is to provide support to an organization?s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. 2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries. 3) To support daily technical support activities for computers & all other end point devices 4) Update the support ticket with the progress 5) To set up and test desktop computer peripherals 6) To perform the system changes adhered to organizational policies 7) Conduct remote desktop troubleshooting to end-users along with documentation ticket maintenance 8) Maintain technical documentation in association with other functional departments 9) Technical Skills a. Hardware and Networking: Hardware Knowledge on multiple vendor end point products to troubleshoot & isolating hardware issues b. Ability to provide physical support for mounting of DC HW, basic connectivity establishment c. Ability to Install remote tools like Putty to establish connectivity between two devices d. Ability to replace allowed HW components (such as HDD, memory) e. Ability to work with various assessment tools to identify the different hardware models available f. Ability to test the compatibility of Image with the various hardware models available, where needed g. Windows Operating System h. Exchange and Mobility Clients i. Printer management j. Backup and Recovery k. Audio, Video support l. End Point Security m. Vendor co-ordination n. Asset management o. Incident management p. Patch management q. MAC OS Support r. Basic Linux knowledge is an added advantage s. VIP User Support:
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