Finance Operations Advisor

2 weeks ago

india Boomi Full time

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com  or visit our Boomi Careers page to learn more.

The talented professionals on our Financial Operations team are responsible for meeting Boomi's internal and external customer needs associated with the financial implications of licensing, platform, and invoicing requests.


Join us to do the best work of your career and make a profound impact as an Advisor on our Finance Operations team


As a Finance Operations Advisor, you will be responsible for managing the case resolution for Billing Change Requests, Account Cancellations, Account Audits, corrective Salesforce Account Requests, Cloud Enablement Requests, Downgrades, Reopening Opportunity Requests, Reversal Requests (including Amendment Reversals), Reversal/Rebook Requests, corrective Atomsphere Provisioning Requests (including overwrite requests), PSO Change Orders, PSO Reversal Requests, PSO Cancellations and PSO Billing Frequency Changes while representing our team as a reliable escalation point of contact.

We are a high visibility team where you will collaborate with all areas of the business to promote process flow adherence in an effort to prevent negative downstream and upstream risk, identify areas of opportunity for enhancement and ensure positive results to align with Boomi's growth.


You will be expected to meet Case Ownership and Resolution SLA expectations in line with the this position and skill set.
Essential Requirements:

  • Knowledgebase to identify the specific internal stakeholders that are appropriate to add to the Case Team, add them and delegate process flow actions as Case Comments.
  • Capability to learn and understand the process flow steps and potential derivatives of each of the Case Issue Types to manage the case based on the specific scenario to the appropriate resolution.
  • Advanced Salesforce experience.
  • Strong interpersonal communication skills to maintain a positive relationship with internal stakeholders assigned to Case Issue Types.
  • Must be able to overlap US-EST hours (8:00am-5:00pm).
  • Excel, Salesforce and/or Power BI reporting experience is a plus.
  • Minimum 5+ years comparable experience in Operations, Analytics, Process Ownership, Project Management, Reporting and/or Bachelors Degree required.

Application closing date: 30 June 2024

 

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.  

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to  This inbox is strictly for accommodations, please do not send resumes or general inquiries. 

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