
Operations Manager
1 week ago
Job Title
Class Operations Manager – Offline Programs
Location
Coimbatore, India
About Six Phrase
Six Phrase, part of Veranda Learning Solutions Limited, is a leading EdTech company delivering high-quality learning programs across India. With over 15 years in education and a strong presence in colleges nationwide, we are committed to transforming student outcomes through structured training, industry-relevant curriculum, and impactful delivery.
Role Overview
We are seeking an experienced Class Operations Manager with 10–12 years of experience in managing large-scale offline training programs. The ideal candidate will oversee end-to-end operations for classroom delivery across multiple locations, ensuring smooth execution, trainer coordination, infrastructure readiness, student engagement, and timely financial closure with best efforts . This role demands strong leadership, operational excellence, and the ability to manage teams and processes with high efficiency.
Key Responsibilities
- Plan, coordinate, and oversee offline class operations across assigned colleges and locations.
- Liaise with academic teams, trainers, and client institutions to ensure seamless session execution and timely delivery of programs.
- Manage trainer deployment, scheduling, and travel arrangements for multiple batches.
- Ensure classrooms, labs, and other training facilities are set up with required resources before sessions begin.
- Monitor class quality, student attendance, and trainer performance; provide timely feedback and corrective actions.
- Maintain operational documentation, reports, and performance trackers for all ongoing batches.
- Handle on-ground issue resolution, including last-minute trainer replacements and infrastructure challenges.
- Collaborate with HR and Training teams for onboarding and training of new trainers.
- Ensure compliance with organizational standards, policies, and client SLAs.
- Drive operational process improvements to increase efficiency and reduce costs.
- Ensure timely financial closure of projects and batches with best efforts, coordinating with finance and client teams as needed.
Required Skills & Experience
- 10–12 years of experience in operations, preferably in the education, training, or events sector.
- Proven track record in managing large-scale, multi-location classroom operations.
- Strong team management and vendor coordination skills.
- Excellent communication, interpersonal, and negotiation skills.
- High attention to detail with the ability to manage tight timelines.
- Proficiency in MS Office tools (Excel, PowerPoint, Word) and operational reporting.
- Willingness to travel frequently across locations.
Educational Qualification
Bachelor's degree (Master's preferred) in Business Administration, Operations, Education Management, or related field.
Employment Type
Full-time, On-site
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