Customer Care Executive

6 days ago


india Aliaxis Full time

Role Purpose

As a Customer Care Executive in the Customer Acquisition and Retention Team, you will be responsible for managing customer inquiries, generating sales leads, and ensuring customer satisfaction. Your primary goal will be to build strong relationships with customers, understand their needs, and provide appropriate solutions to achieve sales targets and enhance customer retention.

Key Responsibilities

Handle a high volume of inbound and outbound calls efficiently related to Enquiries & Customer Feedback across Products and Channels.

Assess customer needs and provide accurate information and guidance.

Establish and nurture long-term relationships with customers through effective communication and trust- building strategies.

Ensure all customer interactions are documented and filed appropriately.

Follow communication procedures, guidelines, and company policies at all times.

Handle all Lead Management system flawlessly - Distributors/ Dealers/ Influencers

Closing all queries within the targeted SLAs

Resolve customer complaints all Customer Complaints & Warranty issues promptly and professionally, ensuring customer satisfaction.

Meet personal and team sales targets and call handling quotas. Proactively grab the opportunities to pitch our services.

Demonstrate a proactive approach to engage customers and exceed their expectations.

Utilize CRM systems effectively to manage customer accounts and track interactions.

Support the Dealer Engagement Program

Support the Influencer Engagement Program & Promotional Meetings

Requirements:

Proven experience in customer support or similar roles.

Strong proficiency in phone-based customer contact and active listening skills.

Familiarity with CRM systems and practices.

Customer-focused mindset with the ability to adapt to various customer personalities.

Excellent communication skills.

Proficiency in MS Office applications.

Ability to multitask, prioritize, and manage time effectively.

Graduation or equivalent qualification along with minimum 1 year of experience in customer interaction domain(B2B/B2C).

Fluency in Hindi and English is mandatory along with the proficiency in any three additional regional languages (Kannada, Tamil, Telugu, Malayalam) is preferred.



  • India Manki Job Staffing Services Full time

    **Job Overview**: **Customer Care Executive**: **Pune**: - Job Location:Vimannagar - Experience:1-2 years - Salary: 18000-22000 - Job Type:Full Time - Work Location:Work From Office - No of vacancies:2 **Required Skills**: Urgent Requirement for Customer Care Executive who can handle customer co-ordinate well and maintain good and healthy relationship with...


  • India Dr. B. Lal Clinical Laboratory Full time

    **Mission**: The Customer Care Executive at Dr B lal Clinical Laboratory is dedicated to delivering exceptional customer service in the diagnostic industry. Through effective communication, proactive problem-solving, and promotion of additional services, the mission is to enhance customer satisfaction and loyalty. By leveraging technology skills, the...


  • India M Hub Solution Full time

    **Overview**: The Customer Care Executive plays a critical role in our organization by serving as the primary point of contact for customers. They are responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience. This position is essential in maintaining customer satisfaction and loyalty. Key...


  • india NEUBERG SUPRATECH REFERENCE LABORATORIES Full time

    Job Role Marketing Executive Job Schedule No. of Opening 1 Job Description Customer Care Executive (only Males) 10


  • India OnProcess Full time

    **Vacancy Name** - Customer Care Executive **Vacancy No** - VN938 **Employment Type** - Full Time **Location Country** - India **About OnProcess** - We're on a bit of a mission at OnProcess, part of Accenture. We are helping the world's service supply chains get a whole lot better. Why? Because we believe that great customer service is a necessity,...


  • India Ipsator Analytics Full time

    Job DescriptionAnswering phones from customers professionally and responding to customer inquiries and complaints.Researching required information using available resources.Handling and resolving customer complaints regarding product sales to customer service problems.Providing customers with the organization's service and product information.Identifying,...

  • Care Manager

    1 week ago


    India C M Community Care Limited Full time

    Job Description ***We do not offer sponsorship, so please do not apply if you require a skilled worker visa to work in the UK as your application will be automatically ended*** This opportunity has arisen due to our rapid expansion across Wolverhampton, we are looking to separate the current branch by locations covered between the vastly experienced current...

  • Care Manager

    1 month ago


    india C M Community Care Limited Full time

    Job Description ***We dont not offer sponsorship, so please do not apply if you require a skilled worker visa to work in the UK as your application will be automatically ended*** This opportunity has arisen due to our rapid expansion across Wolverhampton, we are looking to separate the current branch by locations covered between the vastly experienced...

  • Care Manager

    3 weeks ago


    india C M Community Care Limited Full time

    Job Description ***We do not offer sponsorship, so please do not apply if you require a skilled worker visa to work in the UK as your application will be automatically ended*** This opportunity has arisen due to our rapid expansion across Wolverhampton, we are looking to separate the current branch by locations covered between the vastly experienced current...

  • Customer Care Advisor

    1 month ago


    India Vodafone Full time

    **Description**: - s customer experience standards.The Customer Care Advisor has a good knowledge of Vodafone - s latest products and offerings, price plans and associated technologies, systems and processes. And performs specific tasks related to delivering excellent customer service and sales through outbound/inbound communication and in line with...


  • india IQuest consulting company Full time

    Q Conneqt • BSFI: ( Banking process:- Canara, Karnataka, UBI,SBI) ? Role: Customer Care Executive ? Edu: Only Grad. ? Exp.: Fresher and exp. ? Language: Eng. + 2 south Indian language ? Working: Day Rotational shift ? Salary: 18 CTC ? Location: HSR layout, Slikboard, ? For SBI: MG Road, Work location ? Work frm office ? Date of joining: Immediate ? Less...


  • india IQuest consulting company Full time

    Q Conneqt • BSFI: ( Banking process:- Canara, Karnataka, UBI,SBI) ? Role: Customer Care Executive ? Edu: Only Grad. ? Exp.: Fresher and exp. ? Language: Eng. + 2 south Indian language ? Working: Day Rotational shift ? Salary: 18 CTC ? Location: HSR layout, Slikboard, ? For SBI: MG Road, Work location ? Work frm office ? Date of joining: Immediate ? Less...


  • india C M Community Care Limited Full time

    Job Description ***We dont not offer sponsorship, so please do not apply if you require a skilled worker visa to work in the UK as your application will be automatically ended*** This is a great opportunity for an experienced Care Manager to lead an experienced team as a lead provider under a formal long-standing Local Authority contract, shaping service...

  • Lead -Customer Care

    3 weeks ago


    india Ontrack HR Services Pvt LTD Full time

    Job Description Leading customer care in telecom sales involves overseeing a team dedicated to delivering exceptional service to customers before, during, and after the sales process. Below are the key responsibilities and strategies for success in this role:Team Leadership : As the leader of the customer care team, you're responsible for hiring, training,...


  • india Bread Financial Full time

    JOB DESCRIPTION Every career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here. Job Summary The Customer Care Department is driven by a talented group of customer experience professionals who take great pride in...


  • India Manki Job Staffing Services Full time

    **Job Overview**: **Customer Care Officer**: **Pune**: - Job Location:Vimannagar - Experience:1-2 years - Salary: 14000-20000 - Job Type:Full Time - Work Location:Work From Office - No of vacancies:2 **HR Contact No**: 9730105601


  • india Bread Financial Full time

    JOB DESCRIPTION Every career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here. Job Summary The Customer Care Department is driven by a talented group of customer experience professionals who take great pride...


  • India Rentokil Full time

    Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations...


  • India Ujjivan Small Finance Bank Full time

    **Customer Care Representative**: Multiple locations - Function- SOUTH BUSINESS- Job posted on- May 03, 2024- Employee Type- Permanent- Experience range (Years)- 0 - N.A.Job Title: Customer Care Representative - Key Duties & Responsibilities of the Role: **Business** Attend Branch walk-in customers; understand their requirements and guide them to fulfill...


  • India Ujjivan Small Finance Bank Full time

    **Customer Care Representative-Haralahalli**: Multiple locations - Structure- SOUTH BUSINESS- Job posted on- May 28, 2024- Employee Type- Permanent- Experience range (Years)- 0 - N.A.Job Title: Customer Care Representative - Key Duties & Responsibilities of the Role: **Business** Attend Branch walk-in customers; understand their requirements and guide them...