Customer Care Executive
7 days ago
Answering phones from customers professionally and responding to customer inquiries and complaints.
Researching required information using available resources.
Handling and resolving customer complaints regarding product sales to customer service problems.
Providing customers with the organization's service and product information.
Identifying, escalating priority issues and reporting to the high-level management.
Answering inbound calls.
Following up complicated customer calls where required.
Completing call notes and call reports as necessary and updating them in the CRM.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Managing administration, communicating and coordinating with internal departments.
Job Types:
Full-time, Regular / Permanent
Benefits:
Paid sick time
Paid time off
Schedule:
Rotational work shift, Rotational weekoff, 6 days/week
Day shift
Evening shift
Flexible shift
Morning shift
Rotational shift
Weekend availability
Work Location:
Hybrid/Remote (in Noida,
Expected Start Date:
21/04/2023
Requirements:
Education:
Higher Secondary(12th Pass) (preferred)
Experience:
Customer support:
1 year (required)
total work:
1 year (required)
Language:
Hindi (required)
English (required)
any other regional language (Optional)
About Company / Benefits
Fixed Salary and benefits
Supplemental pay types:
Overtime pay
Performance bonus
About Ipsator:
We are a dedicated and committed team of developers, designers, customer satisfaction heroes, technology enthusiasts, geeks and operations ninjas helping our clients and partners bring their ideas to life.
Ipsator focuses on Food Tech. Their company has offices in Bengaluru and Noida.
Role:
Customer Care Executive
Location:
Noida, Uttar Pradesh, India
Work Exp
:
1-3 Years
Job Type:
Full Time
Salary:
INR 1.5-2 LPA
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