Current jobs related to Lead Technical Product Support Specialist - bangalore - Sabre

  • Product Support Specialist

    5 days ago

    bangalore, India Crescent Techservices Full time

    Role : Product Support Specialist Location : Bangalore/Hyderabad or Remote Experience : 4-8 Years We are seeking Product Support Specialists with strong expertise in C++ or Python along with proficiency in Javascript (Angular). You will support a data annotation tool, assisting users in resolving technical issues, understanding the product, and debugging...

  • Product Support Specialist

    5 days ago

    bangalore, India Crescent Techservices Full time

    Role : Product Support SpecialistLocation : Bangalore/Hyderabad or RemoteExperience : 4-8 YearsWe are seeking Product Support Specialists with strong expertise in C++ or Python along with proficiency in Javascript (Angular).You will support a data annotation tool, assisting users in resolving technical issues, understanding the product, and debugging code....

  • Product Support Specialist

    3 days ago

    Bangalore City, India Crescent Techservices Full time

    Role: Product Support Specialist Location: Bangalore/Hyderabad or Remote Experience: 4-8 YearsWe are seeking Product Support Specialists with strong expertise in C++ or Python along with proficiency in Javascript (Angular). You will support a data annotation tool, assisting users in resolving technical issues, understanding the product, and debugging code....

  • Technical Product Support Specialist

    2 months ago

    Bangalore, Karnataka, Karnataka, India Johnson Controls International Full time

    What you will do The Technical product Support Specialist is a subject matter expert that provides design services, training activities and technical support to our local sales teams or in close cooperation with the local sales teams to the customers. Responsible for support and advice regarding the correct use and application of Johnson Controls full range...

  • Technical Product Support Specialist

    2 months ago

    Bangalore, Karnataka, IN Johnson Controls International Full time

    What you will do The Technical product Support Specialist is a subject matter expert that provides design services, training activities and technical support to our local sales teams or in close cooperation with the local sales teams to the customers. Responsible for support and advice regarding the correct use and application of Johnson Controls full range...

  • Sr. Technical Support Specialist

    6 days ago

    Bangalore, India opentext Full time

      OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future...

  • Technical Lead

    7 days ago

    bangalore, India OSBIndia Private Limited Full time

    Job Purpose The key purpose of this role is to provide support with projects to improve and enhance the production environment as well as maintaining it and ensuring all changes have a positive impact. Ensure the systems hardware & software of all IBM devices are running as per SLA’s. You will also ensure that the operating environment for the iSeries...

  • Sr. Technical Support Specialist

    1 week ago

    Bangalore, India opentext Full time

      OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future...

  • Sr. Technical Support Specialist

    1 month ago

    Bangalore, India opentext Full time

      OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future...

  • Sr. Technical Support Specialist

    1 week ago

    Bangalore, India opentext Full time

      OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future...

  • Sr. Technical Support Specialist

    1 week ago

    Bangalore, India opentext Full time

      OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future...

  • Lead Technical Support Engineer

    7 days ago

    bangalore, India Whatfix Full time

    Who are we? Whatfix is a leading global player in the Digital Adoption Platform (DAP) landscape, providing a SaaS platform that accelerates product adoption and reduces support and training efforts for large enterprises, predominantly Fortune 500 companies. As we continue to expand and redefine the way companies onboard, train, and support their users, we're...

  • Product Specialist

    2 weeks ago

    bangalore, India Anthology Inc Full time

    Description Product Specialist Bangalore, India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and...

  • Lead Technical Support Engineer

    3 weeks ago

    Bangalore, India Whatfix Full time

    Who are we? Whatfix is a leading global player in the Digital Adoption Platform (DAP) landscape, providing a SaaS platform that accelerates product adoption and reduces support and training efforts for large enterprises, predominantly Fortune 500 companies. As we continue to expand and redefine the way companies onboard, train, and support their users,...

  • Lead Technical Support Engineer

    1 week ago

    bangalore, India Whatfix Full time

    Who are we?Whatfix is a leading global player in the Digital Adoption Platform (DAP) landscape, providing a SaaS platform that accelerates product adoption and reduces support and training efforts for large enterprises, predominantly Fortune 500 companies. As we continue to expand and redefine the way companies onboard, train, and support their users, we're...

  • Technical Support Specialist

    5 days ago

    bangalore, India LOKIN Full time

    Company Description LOKIN is a business processing, consulting, and information technology services agency located in Bengaluru. We specialize in providing innovative and customized solutions to our clients to help them achieve their business goals. Our team consists of highly skilled professionals who are committed to delivering exceptional service and...

  • Technical Support Specialist

    25 minutes ago

    Bangalore, India LOKIN Full time

    Company Description LOKIN is a business processing, consulting, and information technology services agency located in Bengaluru. We specialize in providing innovative and customized solutions to our clients to help them achieve their business goals. Our team consists of highly skilled professionals who are committed to delivering exceptional service and...

  • Product Specialist

    3 weeks ago

    bangalore, India CloudSEK Full time

    WHO ARE WE?We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!CloudSEK, one of India’s most trusted cybersecurity product companies, is on a mission to build the world’s fastest and most reliable AI...

  • Technical Support Specialist

    5 days ago

    bangalore, India LOKIN Full time

    Company DescriptionLOKIN is a business processing, consulting, and information technology services agency located in Bengaluru. We specialize in providing innovative and customized solutions to our clients to help them achieve their business goals. Our team consists of highly skilled professionals who are committed to delivering exceptional service and value...

  • Technical IT Ops Lead

    1 week ago

    bangalore, India airbus Full time

    Job Description: A position of IT Operation Specialist for Techdata Authoring & Production & Configuration applications has just been opened within Airbus India for Information Management (IM) for Airbus Programmes, Customer Engagement & Services. Our mission is to deliver and contribute to innovative IT solutions that support their digital transformation...

Lead Technical Product Support Specialist

3 months ago

bangalore, India Sabre Full time

Description

Under general supervision, provides technical direction to internal teams and external customers. Works in collaboration with customer facing teams and Engineering to resolve complex issues. Accountable for quality assurance and technical coaching of L1/L2. Delivers mentoring sessions and product specific trainings to increase product knowledge and customer service skills. Handle system outages from a technical perspective and internal/external customer communications. Contribute in the process to prioritize problems regarding system bugs. Is in charge or collaborates on handling team technical communications and developing new technical procedures to drive efficiencies. Ability to multitask and handle tough deadlines are required. Works on multidisciplinary projects representing the care organization. Actively participates in Product Success forums, providing feedback and recommendations with a customer-centric approach.

This position requires on-call duties.

Main Tasks:

Operationally focused on processing case volumes through triaging, prioritization, and knowledge transfer. Helps support and resolve critical escalations. Collaboration with key stakeholders across TEO, Engineering, PSCS, Sales/Account teams as needed. Understanding of customer and market importance to help prioritize. Attend internal meetings representing expertise. Helps build knowledge repository for internal and external consumption. Knowledge of API integration into Radixx eco system. Continuous learning across other key Radixx/Sabre products and solutions. Available and accessible on call outside of agreed core hours as required by criticality of issue. May hold scheduled calls with customers to review Cases status and prioritization. May Participate in customer visits and cutover support. Conducting logical analysis of complex customer issues and management information requirements associated with a specific suite of Radixx products. Researches and validates application, back-end, or technical issues to aid customers in understanding product functionality and outputs. Works collaboratively in a team environment with account managers, implementation, and development resources to meet customer expectations regarding the resolution of maintenance issues / service requests. Makes a conscious effort to contribute value-added services and ideas to our customers Monitors and resolves the issues that are reported by the customer. Must have the ability to evaluate the impact of the issue to the customer and escalate issues. Act as the lead interface with the customer, internal or external, regarding support on our products. Develops a thorough understanding of the suite user interface to investigate customer queries and issues.  Responsible for successful completion of training provided by the company on the designated product suite of support. Recognizes repetitive customer issues to facilitate the development of quality products. Collaborate in drafting and reviewing customer communications.

Job Requirements

Works well in strategic problem-solving and customer management role Attention to detail and ability to multi-task. Ability to work in a team environment with high level of autonomy. Good troubleshooting / investigation skills and ability to think outside the box. Assumes responsibility for their own training and increasing their knowledge base as it relates to this position, making a personal commitment to use all resources available to achieve this goal. Ability to learn, share and create knowledge. Excellent communication skills (written and verbal); produces technical documents and user guides. Ability to present technical information or reports in a friendly language. Proficient fluency in written and spoken English is required. Sabre technology domain knowledge desired but not mandatory. Graduation or Technical degree or commensurate experience required. Minimum 3- 5 years related experience working with Sabre APIs, PSS, Radixx Solutions, or subject matter expertise in airline business solutions. Understanding of development languages and scripting. Understanding of networking and basic software architecture. Familiar with monitoring tools.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

#LI-Hybrid#LI-SG1