Technical Product Support Specialist

4 weeks ago


Bangalore Karnataka IN Johnson Controls International Full time

What you will do 

The Technical product Support Specialist is a subject matter expert that provides design services, training activities and technical support to our local sales teams or in close cooperation with the local sales teams to the customers. Responsible for support and advice regarding the correct use and application of Johnson Controls full range of Fire Suppression products in India region.

How will you do it

Provide technical support.

  • Support sales and their customers on the correct application, installation of our products and systems in accordance with the relevant standards and manuals.

  • Support customers in correct use of available design criteria, tools and software.

  • Answering questions (mail, and phone) regarding use and application of products, systems based on local and international codes & standards.

  • Assist sales in generating incremental product sales by providing comparisons and material take-offs.

  • Develop and maintain the processes tools that optimize the customer supports.

  • Site Support for product troubleshooting.

  • Co-ordinate with factories and QA team for quality issues.

Deliver trainings.

  • Deliver theoretical and practical training sessions on products, system design and installation, commissioning, maintenance, fault-finding, software, codes and standards for internal and external audience.

  • Keep track of training needs and inform sales and existing users about training offering.

Provide design services

  • Interpret and review specifications.

  • Generate design, BOM, system drawings and hydraulic calculations.

  • Apply relevant standards and regulations.

  • Create and archive drawings and project documents in line with the applicable procedures.

What we look for

  • Engineering degree/ Diploma or similar background through education or experience.

  • 3-5 years of Experience on Fire suppression systems.

  • Gas Fire suppression design & hydraulic flow calculation experience

  • Design & hydraulic calculation Knowledge on multiple brand Gas fire suppression systems.

  • Basic understanding on Fire suppression releasing panels and sprinkler system.

  • Knowledge of international fire codes and standards.

  • Good verbal and written command of English.

  • Knowledge and experience with computer programs (CAD programs, MS Office,).

  • Service oriented.

  • Customer focus, opportunity and solution minded.

  • Experience working in a matrix organization.



  • Bangalore, Karnataka, Karnataka, India Johnson Controls International Full time

    What you will do The Technical product Support Specialist is a subject matter expert that provides design services, training activities and technical support to our local sales teams or in close cooperation with the local sales teams to the customers. Responsible for support and advice regarding the correct use and application of Johnson Controls full range...


  • Pune, Maharashtra, IN Johnson Controls International Full time

    What you will do Under minimal supervision provides technical support to the Field Sales & Service organization for Data Center Accounts in a consistent manner across all product offerings.How you will do itProvide day-to-day technical support for key Data Center Accounts to Field Sales & Service organization on a global basis via site visit, phone, fax, or...

  • Product Support

    5 months ago


    Bengaluru, Karnataka, India HfactoR Full time

    Role Overview: The Product Support Specialist plays a crucial role in ensuring the smooth operation and satisfaction of customers with our products. They serve as the primary point of contact for troubleshooting, issue resolution, and providing technical assistance to customers. **Responsibilities**: - Troubleshoot product-related issues reported by...


  • Bangalore, India opentext Full time

      OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future...

  • Test Product Support

    5 months ago


    Bengaluru, Karnataka, India HfactoR Full time

    Role Overview: - The Product Support Specialist plays a crucial role in ensuring the smooth operation and satisfaction of customers with our products. They serve as the primary point of contact for troubleshooting, issue resolution, and providing technical assistance to customers.

  • Product Specialist

    2 days ago


    bangalore, India Anthology Inc Full time

    Description Product Specialist Bangalore, India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and...

  • Product Specialist

    1 week ago


    bangalore, India CloudSEK Full time

    WHO ARE WE?We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!CloudSEK, one of India’s most trusted cybersecurity product companies, is on a mission to build the world’s fastest and most reliable AI...

  • Product Specialist

    6 days ago


    Bangalore, India CloudSEK Full time

    WHO ARE WE? We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy! one of India’s most trusted cybersecurity product companies, is on a mission to build the world’s fastest and most reliable AI technology that...


  • bangalore, India Integra Connect Full time

    About IntegraConnectIntegra Connect delivers a comprehensive, integrated suite of cloud-based technologiesand services that enable specialty groups to optimize clinical and financial performanceas reimbursement shifts to value-based models. Connected by the IntegraCloudplatform, the company’s core applications span population health including...


  • Bangalore, India Integra Connect Full time

    About IntegraConnect Integra Connect delivers a comprehensive, integrated suite of cloud-based technologies and services that enable specialty groups to optimize clinical and financial performance as reimbursement shifts to value-based models. Connected by the IntegraCloud platform, the company’s core applications span population health including...

  • Product Specialist

    2 days ago


    bangalore, India Ascensia Diabetes Care Full time

    Ascensia Diabetes Care is a global specialist diabetes care company, dedicated to helping people living with diabetes. Our mission is to empower people living with diabetes through innovative solutions that simplify and improve their lives. We use our innovation and specialist expertise in diabetes to develop high quality solutions and tools that make a...


  • bangalore, India GSI Electronics Inc Full time

    Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution. AGCO is looking to hire candidates for the position of Technical Service Specialist II, Precision Farming. The...


  • bangalore, India AGCO Full time

    Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.   AGCO is looking to hire candidates for the position of Technical Service Specialist II, Precision Farming.   The...


  • bangalore, India Siemens Gamesa Full time

    It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team. Siemens Gamesa has a vision for renewable energy: we believe in the power of nature and technology. Help us to be ready to face the energy challenges of...


  • Bangalore City, India Integra Connect Full time

    About IntegraConnect Integra Connect delivers a comprehensive, integrated suite of cloud-based technologies and services that enable specialty groups to optimize clinical and financial performance as reimbursement shifts to value-based models. Connected by the IntegraCloud platform, the company’s core applications span population health including care...


  • bangalore, India AQR Full time

    About AQR Capital Management  AQR is a global investment management firm built at the intersection of financial theory and practical application. We strive to deliver superior, long-term results for our clients by seeking to filter out market noise to identify and isolate what matters most, and by developing ideas that stand up to rigorous testing....


  • Pune, Maharashtra, IN Johnson Controls International Full time

    What you will do Under minimal supervision provides technical support to the Field Sales & Service organization for Data Center Accounts in a consistent manner across all product offerings.How you will do itProvide day-to-day technical support for key Data Center Accounts to Field Sales & Service organization on a global basis via site visit, phone, fax, or...

  • Product Specialist

    2 months ago


    Bangalore Urban, India Hatica Full time

    About Hatica Hatica is a venture-backed fast growing SaaS startup focussed on building an engineering management platform to help Engineering teams drive productivity, alignment and well-being. It was founded in 2020 by a strong team from Georgia Tech, IIT, and Uber. We operate as a fully distributed organisation of high performance and inclusive teams....

  • Product Specialist

    2 months ago


    Bangalore Urban, India Hatica Full time

    About HaticaHatica is a venture-backed fast growing SaaS startup focussed on building an engineering management platform to help Engineering teams drive productivity, alignment and well-being. It was founded in 2020 by a strong team from Georgia Tech, IIT, and Uber. We operate as a fully distributed organisation of high performance and inclusive...


  • Bangalore, India NTT DATA Services Full time

    About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of...