Manager - Program & Strategy

About Spyne

At Spyne, we are transforming how cars are marketed and sold with cutting-edge Generative AI. What started as a bold idea—using AI-powered visuals to help auto dealers sell faster online—has now evolved into a full-fledged, AI-first automotive retail ecosystem.

Backed by $16M in Series A funding from Accel, Vertex Ventures, and other top investors, we're scaling at breakneck speed:

• Launched industry-first AI-powered Image, Video & 360° solutions for Automotive dealers
• Launching Gen AI powered Automotive Retail Suite to power Inventory, Marketing, CRM for dealers
• Onboarded 1500+ dealers across US, EU and other key markets in the past 2 years of launch
• Gearing up to onboard 10K+ dealers across global market of 200K+ dealers
• 150+ members team with near equal split on R&D and GTM

Learn more about our products

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**z

Role Overvi**

ewThis is a unique opportunity t
o own and bui
ld the Customer Onboarding & Success function for Spyne's next-ge
n CRM + Conversational AI sui
te — a strategic product poised to outpace our core offerin

g.You'll begin as
a hands-on IC (Individual Contributo
r), managing high-impact programs and onboarding journeys, and will late
r build your own te
am as the function scale

s.What's the missio

n? Ensure a smooth onboarding journey for our first 30 strategic custome

rs Deliver $1M+ in quarterly reven

ue And most importantly, post achieving the PMF journey, lead the Customer Success charter for the produ

ct?
? Locatio
n: Gurgaon (Onsit

e)
Working Hour
s: 6 PM – 3 AM IST (US Hours) | Work From Office On

ly?
? Experienc
e: 4–6 yea

rs ?
? Reports t
o: Sanjay Varnwal, CEO & Co-found

**er

Key Responsibilit**

ies Program Ownership & Execut

• ionOwn the end-to-end onboarding lifecycle for Spyne's first 30 strategic customers in the U.S. mark
• et.Lead the charge in delivering $1M+
  in quarterly reve
  nue by ensuring timely onboarding and activati
• on.Build and manage complex onboarding journeys for mid-to-large automotive deale

rs. Strategy, Process & Automat

• ionDefine scalable onboarding frameworks and build SOPs for repeatable executi
• on.Collaborate with Product, Engineering, AI, and GTM teams to integrate onboarding workflows into the platfo
• rm.Dri
  ve automation-first delivery mod
  els, enabling onboarding of 100+ dealers/month post-P

MF. Insights, Feedback & Product Alignm

• entRun continuous feedback loops between customers and the product te
• am.Provide structured insights from onboarding experiences to influence roadmap and feature prioritizati

on. Path to Team Build

• ingAfter building foundational processes, prepare for a transition into
  a People Mana
  ger role with clear hiring pla
• ns.Define roles, structure, and metrics for a futu
  re Customer Onboarding & Success t
  e

**am.

What Will Make You Success**

• ful?3-6 years in Strategy, Customer Success, or Program Management roles
  in B2B SaaS or AI-led star
• tupsProven record of working with cross-functional teams in fast-paced environm
• entsPast experience in building scalable, process-led functions from scr
• atchAbility to translate customer problems into product-driven solut
• ionsFamiliarity with CRM systems, automation tools, and AI-led engagement t
• oolsStrong executive presence, communication, and stakeholder management sk
• illsDemonstrated maturity
  to start as a
  n IC with the capability
  to build and lead a
• teamWillingness to w
  ork US h
  ours (6 PM to 3 AM IST) onsite in Gur
• gaonDeep alignment w
  ith Spyne's core va
  l
• ues:Customer Obses
• sionThink 10X, Not
• 10%Extreme Owner
• shipRelentless Innova

**tion

Why S**

• pyne?Cul
  ture: High-ownership, zero-politics, execution-
• firstGr
  owth: $5M to $20M ARR traje
• ctoryLear
  ning: Work with top GTM leaders and startup vet
• eransExpos
  ure: Global exposure across U.S., EU, and India ma
• rketsCompensa
  tion: Competitive base + performance incentives + stock op

tions