Front Desk Executive

3 weeks ago

Mumbai, India HRipple Solutions Full time

Job Title: Front Desk Executive

Timings: 6 days working (Shift 1: 08 am – 06 pm / Shift 2: 10 am – 08 pm)

Location: Ghatkopar (East), Mumbai.

Openings: Currently 02 active openings.

About Us:

Led by a visionary with over 25 years of experience in private practice, our Digital Dental Centre represents the future of dentistry where technology meets comfort. As one of the few centers in India offering complete digital workflow solutions, we're proud to redefine dentistry through innovation and exceptional patient care.

Role Overview:

We’re seeking a passionate, caring, and enthusiastic Front Desk Executive to manage front desk operations at our modern Digital Dental Centre. As the first point of interaction for our patients, the ideal candidate will be friendly, empathetic, disciplined, and organized with excellent communication and customer service skills to ensure every patient experience is positive.

Key Responsibilities:

1. Reception & Reception Area Maintenance

• Greet patients and guests upon arrival.

• Check patients in for appointments.

• Maintain a tidy and organized reception area, with all paperwork and supplies readily accessible.

2. Patient Coordination & Administration

• Respond proactively and courteously to inquiries via calls, emails, SMS, WhatsApp, and social media.

• Schedule and confirm appointments according to doctors’ availability.

• Collect and enter patient intake forms into the system.

• Maintain accurate patient records: medical history, treatment plans, and task generation.

• Handle billing and payment, including providing estimates and explaining charges.

• Assist practitioners with admin tasks: patient follow-ups, appointment reminders, payment reminders across channels.

• Coordinate with internal staff dentists, dental assistants, hygienists to ensure smooth patient flow.

3. Dental Lab Coordination

• Liaise with dental labs to send and receive lab jobs, and update records accordingly.

4. Vendor & Material Management

• Handle vendor coordination for pricing, ordering, receiving, and inventory management of supplies.

5. General Administration

• Coordinate consultant doctor appointments, manage patient entries, and calculate payments.

• Manage petty cash, prepare expense vouchers.

• Organize bill filing and coordinate with the accountant.

Required Skills & Qualifications:

1. Education: Bachelor’s degree or equivalent.

2. Experience: 1.5 to 2 years in front desk, receptionist, or equivalent roles.

3. Languages: Proficient in English, Hindi, and Marathi.

4. Technical Skills: Strong computer literacy including mobile apps and Microsoft Word, Excel, PowerPoint, OneNote.

5. Soft Skills: Outstanding interpersonal, written, and verbal communication; highly organized and detail-oriented.

How to Apply:

Email your resumes to-

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