Solutions Engineer

3 weeks ago

bangalore, India Eventus Security Full time

Job Title: Solution Engineer Experience: 5yrs+ Location: Sanpada, Navi Mumbai Roles & Responsibilities: • Deploy the solution for the newly acquired customers as per the defined scope of work. Act as a single point of contact for all deployment-related activities. • Providing product demonstrations and showing the value add of Eventus Security’s as and when required. • Participate in prospect visits, providing product demonstrations both in-person as well as remotely and showing the value of Eventus Security's as per the requirement. • Manage the technical needs of the existing strategic customer base and ensure that any escalations are amicably handled. • Contribute towards building technical collaterals (Whitepaper/Case Studies/Blogs). • Analyse and troubleshoot deployment issues in a timely manner. Expertise to identify and resolve technical issues. • Own the deployment-related inquiries/technical issues and act as a primary point of contact. • Conduct strategic customer training periodically. Including new feature training for existing customers. • Conduct review meetings with the strategic customers periodically to highlight the solution ROI and enable them on the new feature releases. • Maintaining personal technical level proficiency & apply them to find out specific use cases or technical solutions for target accounts. • Act as a Voice of Customer and input the on-field feature/enhancement requirements to the product team. • Work closely with Managed Security team to promptly deliver the customer requirement. • Provide technical assistance to Sales Engineers as and when required. • Work independently and as a vital member of the Presales team. Designation would be finalized based on interview evaluation

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