Student Support Executive

4 weeks ago


new delhi, India UniAthena Full time

Job Designation - SEE OfficerAbout Us: Athena Global Education is an Ed-Tech company operating from Oxford SciencePark, Oxford, UK and a subsidiary of Westford Education Group - A Forbes Award-winningInstitution. Additionally, we operate through our Support Centres located in the USA, UAE,and India; in order to provide academic assistance to learners around the globe.Job Description: Student Engagement and Experience Officer will be supporting students atAthena with day to day non-academic support and ensure seamless experience for them.● Jobs will include helping students with onboarding and orienting them with thelearning management system and course structure.● Monitoring student payment schedules and ensure that cashflow is as expected.● Assisting students in making payments and coordinating with the accountsdepartment for confirmation.● Serve as the students point of contact for any issues with learning portal access, feespayment (academic and non academic ) etc.● Provide regular feedback and insights to management based on interactions withlearners and overall trends.● Collect feedback for quality assurance and identify areas for major improvement.



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