Course Guide

2 months ago

Delhi, India Alchemist India Full time

**About Company**
Alchemist is one amongst the top coaching institute for MBA prep programs. It is an IIT-IIM alumni initiative with one of the best track records in the industry. It has been around for nearly two decades and has multiple centers across NCR.

**Responsibilities and Duties**
A Course Guide (Student Support Executive) is a very integral part of the Alchemist Team. The primary responsibilities would be as follows (but not limited to...

**Responsibilities**:

- Mentor the students assigned to you throughout their Alchemist's journey by ensuring they are engaging with the product and content
- Guide the student throughout their academic journey by directing them to right resources, valuable content, and academic learning
- Leverage multiple communication channels (call, chat, video) to mentor and engage with students and parents
- Closely monitor and analyze students' performance dashboard to chart the overall progress of the students
- Leverage the dashboards to share a progress report with students and parents regularly
- Drive student's academic and extra-curricular success and performance through constant motivation and counseling
- Enable students and parents to engage with and utilize the app to fullest
- Ensure achievement of daily/ weekly/ monthly targets under the guidance of your managers

**Required Experience and Qualifications**

Graduate and above. Must have at least 2-4 yrs of experience in directly handling of customers
- Should have a pleasing demeanor that students feel comfortable to reach out to. Extremely comfortable with English and Hindi language.
- Well groomed and extremely confident with interactions. Be proactive, forthcoming and very comfortable reaching out and interacting with students.
- Comfortable working on computer.
- Have a problem solving attitude

**Job Types**: Permanent, Full-time

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Speak with the employer**
+91 9015751640

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