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Open System- Command Center Operations

4 months ago

Bengaluru, India Wipro Full time

Shift – 24*7(10 hours shift with 3 days week-off)// Shift - Night Shift, Monday - Thursday and 1:30 AM - 11:30 AM

Location – Pune/Bangalore

Role – Support role

Support Level - L2


JD: Open System- Command Center Operations


  • Responsible for Monitoring & Tracking the alerts on Assure1/SNOW dashboard and taking necessary actions after performing the basic level troubleshooting.
  • Should be able to perform Daily System Health Check of EJ IT infrastructure.
  • Windows Servers – Troubleshooting & Maintenance of Windows Servers using HPOneView and ILO.
  • Grafana – Should be having excellent HandsOn on operating Grafana tool.
  • Dynatrace - Kubernetes - Should be responsible for Monitoring the Web Applications, Kubernetes installation, configuration, and validation, Lifecycle Management.
  • WebLogic Servers - Configure node manager, associating manage servers to a machine to control/monitor manage servers on various physical boxes.
  • Service Now- Incident/Change Management/System Outage / Event Management.
  • F5-Load Balancer Server – Managing F5 Load Balancer for Server Troubleshooting and Maintenance.
  • DotCom Monitor – EJ Websites Monitoring/Troubleshooting and Maintenance.
  • Generating Daily/Weekly and Monthly Incident reports using SNOW.
  • Responsible for handling the CCO Utility Suite by keeping track of Incidents/ongoing Change Requests/System Outages/Notes i.e Printable Turnover.
  • Network Tools – Putty, F5, DNS, BGP