NOC / Command Center - Analyst [T500-13124]
1 month ago
Job Profile
Position details:
Role Summary:
We are seeking a motivated and experienced FileNet and DataCap Administrator to join our IT Application support team. The ideal candidate will have a strong understanding of content management and data capture principles to manage and maintain our critical enterprise FileNet and Datacap systems.
Skills & Competencies:
FileNet Administration:
- Install, configure, upgrade, and maintain IBM FileNet P8 environments (Content Engine, Process Engine, Content Navigator).
- Design and implement object stores, document classes, security models, and workflows.
- Manage user accounts, permissions, and system access policies.
- Conduct performance monitoring, troubleshooting, and system optimization.
- Develop and execute backup and disaster recovery strategies.
DataCap Administration:
- Install, configure, and administer IBM DataCap applications and capture profiles.
- Design and deploy DataCap solutions for document capture, classification, and indexing.
- Manage DataCap task profiles, rulesets, and batch processing.
- Troubleshoot DataCap operations and ensure optimal performance.
Collaboration & Support:
- Work closely with development teams to support integration efforts between FileNet, DataCap, and other systems.
- Provide technical support and training to end-users.
- Create and maintain system documentation, operational procedures, and knowledge base articles.
Qualifications and Skills:
Required:
- Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.
- 6+ years of hands-on experience administering IBM FileNet P8 systems.
- 4+ years of experience in IBM DataCap administration and configuration.
- Strong understanding of database systems (SQL Server, Oracle, etc.).
- Proficiency in scripting or programming languages (e.g., Python, Shell, JavaScript).
Preferred:
- Experience with Linux and/or AIX operating systems.
- Knowledge of web technologies and integration tools.
- Familiarity with enterprise content management (ECM) concepts.
Must have Skills:
- 3-5 years of relevant working experience within NOC/Command Center environment
- Candidates should be from Infrastructure monitoring background
- Experience with ServiceNow is must
- Any of the ITIL Certification is mandate
- Candidate should know basic trouble shooting , L1 Monitoring ( L2 ,L3 Support would be overqualified for this role)
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