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NOC /Command center - Analyst

4 months ago

Bengaluru, India MUFG Global Service (MGS) Full time

Job Profile

Position details:

Role Summary:

We are seeking a motivated and experienced FileNet and DataCap Administrator to join our IT Application support team. The ideal candidate will have a strong understanding of content management and data capture principles to manage and maintain our critical enterprise FileNet and Datacap systems.

Skills & Competencies:

FileNet Administration:

  • Install, configure, upgrade, and maintain IBM FileNet P8 environments (Content Engine, Process Engine, Content Navigator).
  • Design and implement object stores, document classes, security models, and workflows.
  • Manage user accounts, permissions, and system access policies.
  • Conduct performance monitoring, troubleshooting, and system optimization.
  • Develop and execute backup and disaster recovery strategies.

DataCap Administration:

  • Install, configure, and administer IBM DataCap applications and capture profiles.
  • Design and deploy DataCap solutions for document capture, classification, and indexing.
  • Manage DataCap task profiles, rulesets, and batch processing.
  • Troubleshoot DataCap operations and ensure optimal performance.

Collaboration & Support:

  • Work closely with development teams to support integration efforts between FileNet, DataCap, and other systems.
  • Provide technical support and training to end-users.
  • Create and maintain system documentation, operational procedures, and knowledge base articles.

Qualifications and Skills

Required:

  • Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.
  • 6+ years of hands-on experience administering IBM FileNet P8 systems.
  • 4+ years of experience in IBM DataCap administration and configuration.
  • Strong understanding of database systems (SQL Server, Oracle, etc.).
  • Proficiency in scripting or programming languages (e.g., Python, Shell, JavaScript).

Preferred:

  • Experience with Linux and/or AIX operating systems.
  • Knowledge of web technologies and integration tools.
  • Familiarity with enterprise content management (ECM) concepts.

Must have Skills:

  • 3-5 years of relevant working experience within NOC/Command Center environment
  • Candidates should be from Infrastructure monitoring background
  • Experience with ServiceNow is must
  • Any of the ITIL Certification is mandate
  • Candidate should know basic trouble shooting , L1 Monitoring ( L2 ,L3 Support would be overqualified for this role)