Senior NOC Analyst

3 weeks ago

Bengaluru, India IN19 Alcon Laboratories (India) Pvt Ltd Company Full time

Summary of Position:

We are seeking a dedicated Senior Network Operations Analyst to operate and improve our Infrastructure Services which include: Voice & Video, Public Cloud, LAN, WAN and Data Center platforms. This role is pivotal in ensuring that our global infrastructure services are delivered and managed excellently, adhering to best practices and industry operational standards

Role Overview:

·Act as a primary contact for infrastructure-related services, ensuring alignment with internal standards and guidelines.

·Collaborate with various teams to maintain service quality, security, and compliance.

·Participate in service reviews, continual improvement and change management sessions.

·Monitor, operate, troubleshoot, and maintain the data center, Voice & Video, Webex,LAN, WAN and Public Cloud infrastructure, focusing on resiliency and security.

Key Responsibilities:

·Manage NOC Infrastructure Services services to meet agreed service levels.

·Participate in project and service reviews, ensuring adherence to budget, quality and process, compliance, and security standards.

·Support incident and major incident management and ensuring accurate service documentation.

·Monitor Infrastructure services availability, capacity and performance, proposing improvements where necessary.

·Independently driving system upgrades, patches, and migrations to enhance infrastructure capabilities.

Benefits of Working with Us:

·Engage in dynamic work environments and collaborate with passionate professionals.

·Be part of Alcon's new Network Operations Center.

·Collaborate with passionate professionals.

·Experience an international, collaborative workplace.

·Get involved with cutting-edge Infrastructure technologies and service management practices.

Key Requirements/Minimum Qualifications :

·University degree in Computer Science, Engineering, or a related field.

· 6+ years of IT experience in Voice, IP Telephony, CUCM, SIP, Webex and video with over 3 years in an advanced operations or engineering role.

·Proficiency in infrastructure management.

·Strong IT Infrastructure and end-user troubleshooting skills.

·Cisco CCNP or other Cisco/Juniper/AWS advanced industry certification in the areas of Voice, Video, Collaboration and Network, Cloud.

·ITIL Foundations

·Other relevant certifications or degrees are advantageous.

Preferred Qualifications:

·Experience in troubleshooting and resolving incidents and major incidents.

·Experience in implementing changes and fulfilling IT Infrastructure requests.

·Must be able to work independently on complex technical issues.

·Ability to communicate and collaborate with end users and service providers.

·Must be able to solve problems in a structured and methodical way.

·Proficiency with ServiceNow, ITIL, Cisco, Juniper, AWS, Azure platforms

Key Competencies:

·Results-driven approach with a focus on meeting and exceeding targets.

·Strong commitment to customer satisfaction and quality service delivery.

·Ability to act swiftly and decisively, prioritizing fast and effective solutions.

·Demonstrated self-discipline and commitment to achieving set objectives.

Work hours: 5:30 AM to 2:30 PM and 1:00PM to 10:00 PM IST (may slightly vary)

Relocation assistance: Yes

Employment Scams:  Alcon is aware of employment scams which make false use of our company name or leader’s names to defraud job seekers. Alcon does not offer any positions without interview and never asks candidates for money. All our current job openings are displayed here on the Careers section of our website, where you can search for open positions and apply directly.

If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information, and check our website for current job openings.

·This position requires excellent English communication skills, both written and verbal.

·The role is suited for individuals experienced in coordinating with service providers and managing complex infrastructure environments.

·Cross-cultural awareness and a global mindset is needed.

  • NOC Operations Lead

    4 weeks ago

    Bengaluru, Karnataka, India SAT MICROSYSTEMS PVT LTD Full time

    Job Title: NOC Operations LeadAt SAT Microsystems, we are seeking an experienced NOC Operations Lead to provide overall direction and leadership to the operational activities of our Hosting Environments Network Operations Center.Key Responsibilities:Train staff members to gradually take over L1+ and L2 tasks from senior team members.Set up, manage, and host...

  • Senior NOC Infrastructure Services Specialist

    4 days ago

    Bengaluru, Karnataka, India IN19 Alcon Laboratories (India) Pvt Ltd Company Full time

    Job Title: Senior NOC AnalystAbout the Role:As a Senior NOC Analyst, you will be responsible for operating and improving our Infrastructure Services, ensuring excellent delivery and management of our global infrastructure services, adhering to best practices and industry operational standards.You will act as a primary contact for infrastructure-related...

  • Senior Software Engineer

    4 weeks ago

    Bengaluru, Karnataka, India ChargePoint Full time

    Key ResponsibilitiesWe are seeking a highly skilled Senior Engineer to join our NOC Services Automation team. The ideal candidate will have extensive experience with Django/Flask and relational databases in microservice-based architecture.Requirements5+ years of experience as an Engineer, with a strong background in Python and AWS technologies.Bachelor's...

  • Sr Engineer

    5 months ago

    Bengaluru, India Xperi Holding Corporation Full time

    Description Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly...

  • Senior Software Engineer

    4 weeks ago

    Bengaluru, Karnataka, India ChargePoint Full time

    Job Title: Senior Software Engineer - NOC Services AutomationAbout the RoleWe are seeking a highly skilled Senior Software Engineer to join our NOC Services Automation team at ChargePoint. As a key member of our team, you will be responsible for designing, developing, and maintaining our automation systems to ensure seamless operations.Key...

  • Noc L1 Technician

    1 week ago

    Bengaluru, Karnataka, India Teal Communications, Inc. Full time

    **Must be able to work a flexible 24/7 rotating schedule.** Tealcom IO Communications, doing business as Teal Comm, is a US multinational networking and telecommunications company headquartered in Seattle. The company offers services, software and infrastructure in information and communications technology for telecommunications operators with global...

  • Senior Software Engineer

    3 weeks ago

    Bengaluru, Karnataka, India ChargePoint Full time

    About the RoleWe are seeking a highly skilled Senior Software Engineer to join our NOC Services Automation team at ChargePoint. As a key member of our team, you will be responsible for designing, developing, and deploying scalable and efficient software solutions to automate our NOC services.Key ResponsibilitiesDesign and develop software solutions using...

  • Senior NOC Delivery Specialist

    4 weeks ago

    Bengaluru, Karnataka, India ChargePoint Full time

    Job DescriptionRole SummaryWe are seeking a highly skilled Senior NOC Delivery Engineer to join our team at ChargePoint. As a key member of our technical support team, you will be responsible for delivering exceptional support to our customers, ensuring their hardware and software solutions are running smoothly.Key ResponsibilitiesProvide technical support...

  • Level 1 NOC Engineer

    4 weeks ago

    Bengaluru, Karnataka, India Innovatia Full time

    Job Title: Level 1 NOC EngineerWe are seeking a skilled Level 1 NOC Engineer to join our team at Innovatia Technical Services Inc. (ITSI). As a Level 1 NOC Engineer, you will be responsible for monitoring and maintaining our clients' IT infrastructure, troubleshooting issues related to Windows servers and network devices, and providing timely resolution to...

  • Senior Software Developer

    7 days ago

    Bengaluru, Karnataka, India ChargePoint Full time

    Job RequirementsAt ChargePoint, we seek a talented Senior Software Developer to join our team as a NOC Services Automation expert. The ideal candidate will have extensive experience with Django/Flask and relational databases in microservice-based architecture.Minimum 5 years of experience in software engineering, with a strong background in Python and AWS...

  • Senior Cloud Solutions Engineer – NOC Services Automation

    2 weeks ago

    Bengaluru, Karnataka, India ChargePoint Full time

    About the RoleWe are seeking a highly skilled Senior Cloud Solutions Engineer to join our NOC Services Automation team at ChargePoint. In this role, you will be responsible for designing, implementing, and maintaining large-scale cloud-native solutions.Key ResponsibilitiesDesign and develop cloud infrastructure using cloud platforms such as AWS, Azure, and...

  • Senior Cloud Engineer – NOC Services Automation

    4 weeks ago

    Bengaluru, Karnataka, India ChargePoint Full time

    Job DescriptionWe are seeking a highly skilled Senior Staff Engineer to join our team at ChargePoint, specializing in NOC Services Automation. The ideal candidate will have a strong background in cloud-native solutions, enterprise application development, and cloud security.RequirementsEducation: Bachelor's or Master's degree in Computer Science, Information...

  • NOC Analyst

    5 months ago

    Bengaluru, India IN19 Alcon Laboratories (India) Pvt Ltd Company Full time

    Monitor network performance and security, identifying and resolving issues in a timely manner. Monitoring network performance to determine if adjustments are required. Process ISP maintenance schedules and co-ordinate with ISP/Vendors for quick restoration of network Design, implement, and maintain computer networks, including local area networks (LANs),...

  • Senior Software Engineer

    3 weeks ago

    Bengaluru, Karnataka, India ChargePoint Full time

    About the RoleWe are seeking a highly skilled Senior Software Engineer to join our team at ChargePoint. As a key member of our NOC Services Automation team, you will be responsible for designing, developing, and maintaining our automation solutions.Key ResponsibilitiesDesign and develop automation solutions using React in microservice-based...

  • Senior NOC Delivery Engineer

    3 weeks ago

    Bengaluru, Karnataka, India ChargePoint Full time

    Job RequirementsWe are seeking a highly skilled Technical Support Engineer to join our NOC team at ChargePoint. The ideal candidate will have a strong background in technical support, with experience in complex hardware and software solutions.5+ years of experience in a technical support environment for complex hardware and software solutionsWorking...

  • Senior Software Engineer

    3 weeks ago

    Bengaluru, Karnataka, India ChargePoint Full time

    Key ResponsibilitiesWe are seeking a highly skilled Senior Software Engineer to join our NOC Services Automation team. The ideal candidate will have extensive experience with Django/Flask and relational databases in microservice-based architecture.Design and develop scalable and efficient software solutions using AWS technologies, including Route53,...

  • (Sandvik) Noc Operator

    5 months ago

    Bengaluru, Karnataka, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...

  • Network Operations Center Support Specialist

    7 days ago

    Bengaluru, Karnataka, India Syniverse Full time

    Syniverse is a world leader in connected technology. Our vision is to lead the world forward through innovative solutions. We work with top-tier brands, including eight of the world's leading banks and four of the top five global technology companies.About the RoleThe Network Operations Center (NOC) Analyst is an entry-level position responsible for...

  • Senior Cloud Engineer

    4 weeks ago

    Bengaluru, Karnataka, India ChargePoint Full time

    About the RoleWe are seeking a highly skilled Senior Staff Engineer to join our NOC Services Automation team at ChargePoint. As a key member of our team, you will be responsible for designing and implementing large-scale enterprise applications in cloud environments such as AWS, Azure, or Google Cloud.Key ResponsibilitiesDesign and develop cloud-native...

  • Senior Financial Planning Analyst, IN Operations

    7 days ago

    Bengaluru, Karnataka, India ASSPL - Karnataka Full time

    Financial Operations Analyst Role OverviewAmazon is seeking a highly motivated Financial Operations Analyst to partner with the India and Emerging Countries' Network Operations Center (NOC) and Transportation Technology teams, as well as the Sub Same Day business teams. In this role, the Financial Operations Analyst will be responsible for providing...