Senior NOC Delivery Specialist

4 weeks ago


Bengaluru, Karnataka, India ChargePoint Full time
Job Description

Role Summary

We are seeking a highly skilled Senior NOC Delivery Engineer to join our team at ChargePoint. As a key member of our technical support team, you will be responsible for delivering exceptional support to our customers, ensuring their hardware and software solutions are running smoothly.

Key Responsibilities

  • Provide technical support for complex hardware and software solutions, ensuring timely and effective resolution of customer issues.
  • Collaborate with hardware and software engineering teams to resolve problems and improve support deliverables.
  • Develop and maintain knowledge articles and documentation to support customer serviceability and supportability requirements.
  • Utilize CRM tools, such as Salesforce, and bug management tools, like Jira, to track and resolve customer issues.
  • Work closely with NetSuite and other ERP management tools to ensure seamless integration and support.
  • Communicate effectively with customers, stakeholders, and internal teams to ensure timely and effective resolution of issues.

Requirements

  • 5+ years of experience in a technical support environment for complex hardware and software solutions.
  • Working experience, certifications, or bachelor's degree in a technical field.
  • Strong communication, interpersonal, motivational, and organizational skills.

Preferred Qualifications

  • Experience with Embedded Linux, RTOS, System Administration, syslog parsing/triage, and ITIL Service lifecycle and task/project management.
  • Familiarity with networking fundamentals, power distribution, and power electronics.
  • Knowledge of cloud-based management platforms and application support.

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