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Network Operations Center

2 months ago

Bengaluru, India Syncarp Full time

We are looking for a "NOC -Delivery head "(director/senior director) for our global IT services provider

Location: Chennai/Bangalore/Hyderabad

15-20 years of managing NOC projects in the IT service Industry


Technical competency in the following areas will be foundational for success:

  • Thorough understanding of IP Networks, including VLANs
  • Firewalls, switches, routers and other network equipment (Cisco, Fortinet)
  • VPN, Load Balancer, Web Application Firewall
  • Windows and Linux Server administration
  • Web Server(s) concepts and administration
  • Virtualization, Backup Procedures, Disaster Recovery and High Availability using industry standards
  • Active Directory, DHCP, DNS, Group Policy
  • Clustering, Load Balancing
  • Anti-Malware and Cybersecurity concepts



A Network Operations Center (NOC) delivery head is responsible for the day-to-day operations of the NOC, and is a key role in an organization. Their responsibilities include:


  • Planning, organizing, and managing the NOC staff, including supervisors and technicians. This includes recruiting, developing, and retaining staff, onboarding new hires, and providing performance management.
  • Providing expertise in network operations functions, such as ensuring network reliability, availability, and compliance with SLAs.
  • Defining, implementing, and enforcing policies and practices for NOC operations. This includes creating and implementing policies for server and device security, internet security, dial security, and assigning passwords.
  • Managing tools, systems, and procedures, such as monitoring and maintaining network systems to ensure they are secure and operating efficiently.
  • Providing technical support, such as guidance to technical teams, solving networking problems, and training junior employees.
  • P&L